Senior Administrative Support Officer

SGCH; Sydney; Hybrid; AUD 110,000 - 115,000; Full time

Benefits offered by this job

35-hour work week with competitive pay

NFP salary packaging up to $15,900 tax

Novated leasing for meals and accom

Internal promotions and study support

Health and wellbeing benefits and EAP

Paid parental leave and extra annual?

Hybrid work arrangements and modern,

Job summary

SGCH in Sydney, NSW is seeking a Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administration professionals supporting tenancy and customer-facing teams, establishing consistent processes and driving improvements.

This permanent, full-time role requires travel to all SGCH office locations and portfolios as required.

Qualifications

• Degree-level qualification in business administration or related field, or substantial equivalent experience.
• Experience coordinating an administrative support function and supervising staff.
• Strong customer service, written communication and data accuracy.

Responsibilities

• Lead and coordinate a team of administrative support professionals.
• Manage workload allocation, priorities and service delivery standards.
• Develop and maintain consistent administrative processes and quality controls.
• Support records management, data quality, and compliance activities.
• Partner with leaders to identify service improvements and streamline workflows.
• Monitor team performance and capacity to ensure responsive Customer Operations support.
• Provide coaching and development to team members.

Skills

Customer service

Administration

Team leadership

Process improvement

Data quality

Education

Degree in Business Administration / related

Job description

Salary: $109,559.70 - $114,520.30

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Business Support and Administration

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

We're looking for an experienced and people-focused Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. This is a fantastic opportunity for a capable leader who enjoys improving processes, supporting teams and ensuring high-quality customer and administrative outcomes. Reporting to the Head of Customer Hub, you'll coordinate administrative services across Customer Operations, leading a team of administration professionals who support tenancy and customer-facing teams. You'll establish consistent processes, maintain quality standards and drive improvements that enable frontline teams to focus on supporting customers

To succeed in this role, you will be a people focused leader, organised and solutions-focused, driven by quality customer service.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Leading and coordinating a team of administrative support professionals.
• Managing workflow allocation, priorities and service delivery standards.
• Developing and maintaining consistent administrative processes, controls and quality standards.
• Supporting records management, correspondence, data quality and compliance activities.
• Partnering with operational leaders to identify service improvements and streamline ways of working.
• Monitoring team performance, service outcomes and capacity to ensure responsive support across Customer Operations.
• Providing coaching, guidance and development opportunities to team members.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [e-mail]

Desired Skills and Experience

• Relevant degree-level qualification in business administration, customer operations, social housing, community services or a related discipline, or substantial relevant experience and knowledge that equips the employee to perform work at an equivalent level.
• Demonstrated experience coordinating an administrative support function and supervising employees, including allocating work, setting priorities, monitoring service standards, supporting employee performance and resolving operational workflow issues in a busy customer-focused environment.
• Strong capability in customer service, written communication, administration accuracy data quality, systems use, prioritisation and governance of administrative standards across a busy operational environment.
• Ability to lead with business acumen and a social heart, role-modelling SGCH’s values of We Care, We Connect and We Create while supporting safe, inclusive and customer focused outcomes.