Safe Communities Specialist

St George Community Housing; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

35-hour week

Salary packaging

Growth and development

Health and wellbeing benefits

Parental leave

Job summary

St George Community Housing in Sydney is seeking a Safe Communities Specialist to advise tenancy teams on complex antisocial behaviour and safety matters. You will collaborate with customers, agencies and police to deliver fair, customer-focused outcomes.

The role requires strong case management, risk assessment, and sound judgement in sensitive situations, with travel to SGCH offices as needed. Hybrid work options are available.

Qualifications

• Relevant experience in tenancy services, community safety or related customer-facing roles.
• Strong case coordination and risk assessment capabilities.
• Excellent verbal and written communication with stakeholders.

Responsibilities

• Coordinate responses to antisocial behaviour and safety matters.
• Manage a caseload with timely actions and stakeholder updates.
• Advise tenancy teams on Good Neighbour policies and processes.
• Support escalation, documentation, and liaison with agencies.
• Travel between SGCH offices as required.

Skills

Case coordination

Stakeholder engagement

Risk assessment

Communication

Judgement in sensitive situations

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

As a Safe Communities Specialist, you will provide specialist advice and case coordination support to tenancy teams managing complex antisocial behaviour, neighbourhood concerns and community safety matters. Reporting to the Safe Communities Lead, you will work closely with customers, tenancy teams, support services, government agencies, police and community partners to deliver fair, customer-focused outcomes.

To succeed in this role, you will havestrong case management and risk assessment skills, excellent stakeholder engagement and communication abilities, and sound knowledge of tenancy legislation, procedural fairness and community safety practices. You will be confident working with sensitive matters, exercising sound judgement and managing competing priorities effectively.

This is apermanentrole, requires travel to all SGCH office locations and portfolios asrequired.

Duties

• Coordinate responses to antisocial behaviour, neighbourhood concerns and community safety matters.
• Manage an allocated caseload, ensuring timely actions, records adn stakeholder communication.
• Assess risks, recommend interventions and support NCAT and formal tenancy processes.
• Provide guidance and coaching to tenancy teams on Good Neighbour policies and practises.
• Investigate tenancy misus, fraud and compliance matters, making recommendations for action.
• Build strong relationships with customers, agencies and communitiy partners to achieve positive outcomes.

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

Pleasenotewe mayestablisha Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to****@sgch.com.au

• Relevant experience in tenancy services, community safety, antisocial behaviour, community services, compliance or a related customer-facing environment.
• Holds a current full NSW Drivers License.
• Working knowledge of relevant tenancy legislation, privacy, procedural fairness and organisational procedures, with the ability to recognise risk and escalation matters appropriately.
• Strong case coordination, documentation, verbal and written communication, negotiation and stakeholder engagement skills.
• Ability to organise competing priorities, apply sound judgement within established guidance and work respectfully with customers and stakeholders in sensitive situations.