Safe Communities Specialist

SGCH; Sydney; Hybrid; AUD 110,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

Study assistance

Health benefits

Parental leave

Hybrid work

Job summary

SGCH in Sydney, NSW is seeking a Safe Communities Specialist to provide specialist advice and case coordination to tenancy teams managing antisocial behaviour and community safety matters.

Reporting to the Safe Communities Lead, you will work with customers, tenancy teams, government agencies and partners to deliver fair, customer‑focused outcomes while applying tenancy legislation and risk assessment.

Qualifications

• Experience in tenancy services or related community housing.
• Knowledge of tenancy legislation and privacy guidelines.
• Ability to handle sensitive matters with discretion.

Responsibilities

• Coordinate responses to antisocial behaviour and safety matters.
• Manage caseload with timely actions and stakeholder communication.
• Provide guidance to tenancy teams on policies and processes.
• Collaborate with agencies and community partners to achieve outcomes.

Skills

Tenancy policy knowledge

Community safety practices

Case coordination

Stakeholder engagement

Risk assessment

Education

NSW Drivers Licence

Job description

Salary: $109,559.70 - $114,520.30
Job Type: Permanent - Full Time
Location: Sydney, NSW
Job Category: Tenancy and Support Services

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities.Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package – 35-hour work week with competitive and above Award pay
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

As a Safe Communities Specialist, you will provide specialist advice and case coordination support to tenancy teams managing complex antisocial behaviour, neighbourhood concerns and community safety matters. Reporting to the Safe Communities Lead, you will work closely with customers, tenancy teams, support services, government agencies, police and community partners to deliver fair, customer-focused outcomes.To succeed in this role, you will have strong case management and risk assessment skills, excellent stakeholder engagement and communication abilities, and sound knowledge of tenancy legislation, procedural fairness and community safety practices. You will be confident working with sensitive matters, exercising sound judgement and managing competing priorities effectively.This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

• Coordinate responses to antisocial behaviour, neighbourhood concerns and community safety matters.
• Manage an allocated caseload, ensuring timely actions, records adn stakeholder communication.
• Assess risks, recommend interventions and support NCAT and formal tenancy processes.
• Provide guidance and coaching to tenancy teams on Good Neighbour policies and practises.
• Investigate tenancy misus, fraud and compliance matters, making recommendations for action.
• Build strong relationships with customers, agencies and communitiy partners to achieve positive outcomes.

Essential Criteria

Desired Skills and Experience

• Relevant experience in tenancy services, community safety, antisocial behaviour, community services, compliance or a related customer-facing environment.
• Holds a current full NSW Drivers License.
• Working knowledge of relevant tenancy legislation, privacy, procedural fairness and organisational procedures, with the ability to recognise risk and escalat matters appropriately.
• Strong case coordination, documentation, verbal and written communication, negotiation and stakeholder engagement skills.
• Ability to organise competing priorities, apply sound judgement within established guidance and work respectfully with customers and stakeholders in sensitive situations.