Senior Rent Assessment Officer

SGCH; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

NFP salary packaging

Paid Parental Leave

Health and wellbeing benefits

Employee Assistance Program

Job summary

SGCH is seeking a Senior Rent Assessment Officer to lead accurate, timely rent assessment services across SGCH. You will manage a team of Rent Assessment Officers, ensuring quality, data integrity and fair customer outcomes under the Income Manager.

The role requires extensive rent assessments experience, knowledge of social housing rent-setting, and leadership in coordinating workflows and staff development. Travel to SGCH offices is required.

Qualifications

• Extensive NSW tenancy Act knowledge and rent-setting requirements.
• Experience coordinating rent reviews and income assessments.
• Strong communication and decision-making in complex cases.

Responsibilities

• Lead day-to-day workflow of Rent Assessment Officers.
• Oversee rent reviews and income assessments for accuracy.
• Provide escalation support for complex rent matters.
• Monitor quality, productivity and outcomes.
• Analyse data to support reporting and improvements.
• Coach and develop team members for consistent service.

Skills

Rent assessment leadership

Team leadership

Stakeholder management

Regulatory compliance

Job description

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andare empowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay
• NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
• Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
• Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
• Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

Job Description

About the roleand about you

As the Senior Rent Assessment Officer, you will lead the delivery of accurate, timely and compliant rent assessment services across SGCH. Reporting to the Income Manager, you will lead a team of Rent Assessment Officers, providing operational leadership, quality oversight and specialist advice to support consistent decision-making, strong data integrity and positive customer outcomes.

To succeed in this role, you will have extensive experience in rent assessments and income reviews, strong knowledge of social and affordable housing rent-setting requirements, and proven leadership skills in coordinating workflows, quality assurance and team development. You will demonstrate sound judgement, attention to detail and a customer-focused approach, ensuring fair, respectful and compliant outcomes.

This is a permanent role, requires travel to all SGCH office locations and portfolios asrequired.

Duties

Lead and coordinate the day-to-day workflow of Rent Assessment Officers to ensure service targets are achieved.

Oversee rent reviews, income assessments and complex rent calculations, ensuring accuracy and compliance.

Provide specialist advice and act as the escalation point for complex or disputed rent assessment matters.

Monitor quality, productivity and performance outcomes, implementing improvements and addressing risks proactively.

Analyse rent assessment data and trends to support reporting, compliance and continuous improvement initiatives.

Coach and develop team members, fostering collaboration, capability development and consistent service delivery.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Pleasenotewe mayestablisha Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [e-mail]

Desired Skills and Experience

• Comprehensive knowledge of the NSW Residential Tenancies Act 2010, social and affordable housing rent-setting requirements, privacy obligations and organisational policies, with the ability to apply these in complex customer matters.
• Demonstrated experience completing and coordinating rent reviews, income assessments and other regulated financial assessments, including complex case analysis and decision-making.
• Proven experience providing day-to-day team leadership, including workflow coordination, work allocation, coaching, quality assurance and support for service delivery outcomes.
• Strong communication, negotiation, problem-solving and stakeholder management skills, with the ability to provide authoritative advice, balance compliance and commercial requirements, and achieve fair and respectful customer outcomes.