Utilities Operations Support & Coordination Officer

Byron Shire Council; Mullumbimby; On-site; AUD 60,000 - 70,000; Full time

Job summary

Byron Shire Council in Mullumbimby is seeking a proactive Utilities Operations Support Officer to provide essential administrative support to the Utilities engineering and operations teams, coordinating customer requests and keeping work on track.

You will assist with purchasing, records, meetings, notices for planned works, and liaison with contractors, suppliers and the community, contributing to the delivery of reliable water and sewer services across the Byron Shire.

Qualifications

• Qualifications in Business Administration or a related discipline, and/or demonstrated administrative experience.
• Strong organisational skills with the ability to manage multiple requests, actions and deadlines.
• Experience with records management, work orders and purchasing processes or similar systems.
• Attention to detail and reliable, with good written and verbal communication.
• Customer service focus and confidence communicating with diverse people.
• Competence with Microsoft Office and ability to learn Council systems.
• A collaborative approach and willingness to improve processes.

Responsibilities

• Provide day-to-day administrative support to Utilities engineering and operational teams.
• Work closely with and assist the Principal Engineer Operations.
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and community members.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

Skills

Organised

Proactive

Customer service

Microsoft Office

Education

Business Administration or related discipline

Tools

Records management

Purchasing processes

Work orders management

Job description

Byron Shire Council in Mullumbimby is seeking a proactive Utilities Operations Support Officer to provide essential administrative support to the Utilities engineering and operations teams, coordinating customer requests and keeping work on track.

You will assist with purchasing, records, meetings, notices for planned works, and liaison with contractors, suppliers and the community, contributing to the delivery of reliable water and sewer services across the Byron Shire.