Utilities Systems Inspection Officer

Byron Shire Council; Byron Bay; Remote; AUD 64,000 - 74,000; Full time

Benefits offered by this job

Commuter lease vehicle

12% Superannuation

Annual salary reviews

Education and training support

Salary packaging

Employee Assistance Program

Fitness Passport

Job summary

Byron Shire Council seeks a Utilities Systems Inspection Officer to protect the integrity of its water and sewer networks while engaging directly with customers, contractors and the community.

This hands‑on role blends field inspections, compliance work and problem solving with strong communication and stakeholder engagement. Based in Byron Bay, travel within the Shire may be required.

Qualifications

• Experience in water, wastewater, plumbing, drainage or environmental management.
• Strong customer service and stakeholder engagement in field/regulatory settings.
• Ability to explain technical requirements clearly and professionally.
• Owns a driver licence and can work independently in the field.

Responsibilities

• Perform inspections and audits of water and sewer systems across the Shire.
• Explain requirements to customers, owners and contractors to support compliance.
• Investigate issues and support approvals and non‑compliance notices.
• Manage compliance programs including liquid trade waste and backflow devices.
• Maintain accurate records and reporting registers.
• Provide practical information and technical advice to stakeholders.
• Contribute to policy and process improvements.

Skills

Customer service

Stakeholder engagement

Communication

Problem solving

Field inspections

Regulatory compliance

Driver Licence

Education

Certificate IV in Water Industry Operations

Job description

Help protect the integrity of Byron Shire's water and sewer systems in a hands-on role combining inspections, compliance and customer engagement.

You might come from a water and wastewater background, plumbing, drainage or environmental management, or from a customer-facing, regulatory or compliance environment where you've developed strong investigation, communication, customer service and stakeholder engagement skills.

About the opportunity

Byron Shire Council is seeking a Utilities Systems Inspection Officer to help protect the integrity of our water and sewer systems while working directly with customers, contractors and the broader community.

This is a varied, hands-on role combining field inspections, compliance, problem-solving and customer engagement. You'll spend time out on site inspecting and investigating water and sewer systems, talking to customers and contractors about their obligations, and helping people understand what they need to do to achieve compliance. This is a fantastic opportunity to combine your hands on experience with your people skills!

What you’ll be doing

• Conduct inspections, testing and audits of water and sewer-related systems across the Shire.
• Work directly with customers, property owners, contractors and other stakeholders to explain requirements and support compliance.
• Investigate issues, review field information and support the issuing of approvals and non-compliance notices.
• Manage compliance programs covering liquid trade waste, backflow devices, private infrastructure and water reuse systems.
• Maintain accurate records and registers to support compliance and reporting.
• Provide practical information and technical advice to customers and stakeholders.
• Contribute to improvements in policies, systems and processes.

What we’re looking for

For this role, how you work with people is just as important as your technical capability.

You'll be comfortable meeting customers on site, asking questions, explaining requirements clearly and professionally, and navigating situations where people may not immediately understand or agree with what is required.

We're looking for someone with:

• Experience in water, wastewater, plumbing, drainage, environmental management, compliance or a related field.
• Strong customer service and stakeholder engagement skills, particularly in a field-based or regulatory environment.
• Confidence communicating with different people and explaining technical or compliance requirements in practical terms.
• The ability to work responsibly and independently in the field, use sound judgement and manage your own priorities.
• Knowledge of water reticulation and sewerage collection systems.
• Experience interpreting and applying regulations, standards, policies or compliance requirements.
• Strong organisational and problem-solving skills.
• Good computer and reporting skills.
• Current Driver Licence.

Highly regarded:

• Certificate IV in Water Industry Operations (Liquid Trade Waste Regulation) or willingness to obtain.
• Background in plumbing, drainage, environmental health or wastewater operations.
• Knowledge of wastewater monitoring, sampling and testing techniques.
• Confined Space or Construction WHS certifications.
• Experience in policy development or process improvement.

Position Description: Download Utilities Systems Inspection Officer PD here

We offer:

• Full-time position (35 hours per week)
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,403.59 to $1,626.28 per week (dependent upon skills and experience)
• Commuter lease vehicle available
• 12% Superannuation

Other benefits include:

• Annual salary reviews
• Education and training support
• Attractive salary packaging scheme.
• Employee Assistance Program (4 sessions per year)
• Fitness Passport

Location: This position is based at Council's Works Depot in Byron Bay, however Council can require you to work from other work sites as required for operational reasons.

Contact: Dean Baulch, Manager Utilities. Ph: [phone]

Closing date: Sunday, 25 October 2026, 6pm (NSW time). Late applications will not be permitted.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.