Utilities Systems Inspection Officer

Careers at Council; Byron Bay; On-site; AUD 3,321,000 - 3,848,000; Full time

Benefits offered by this job

Commuter lease vehicle

12% Superannuation

Education and training support

Fitness Passport

Salary packaging

Job summary

Byron Shire Council is seeking a Utilities Systems Inspection Officer to protect water and sewer integrity through hands-on inspections, compliance checks and active customer engagement with contractors and the community.

You will inspect on-site, discuss obligations with customers, and help explain compliance steps, combining practical fieldwork with strong people skills in a collaborative environment.

Qualifications

• Experience in water, wastewater, plumbing, drainage or environmental management.
• Strong customer service and stakeholder engagement skills in field/regulatory environments.
• Ability to explain requirements clearly and professionally to diverse audiences.
• Knowledge of water reticulation and sewerage collection systems and related regulations.

Responsibilities

• Conduct inspections, testing and audits of water and sewer-related systems across the Shire.
• Explain requirements to customers, property owners and contractors to support compliance.
• Investigate issues, review field information and support approvals and non-compliance notices.
• Manage compliance programs including liquid trade waste, backflow devices and water reuse systems.
• Maintain accurate records and registers to support compliance and reporting.
• Provide practical information and technical advice to customers and stakeholders.
• Contribute to improvements in policies, systems and processes.

Skills

Water/Wastewater

Customer service

Stakeholder engagement

Communication

Field-based work

Regulatory knowledge

Problem solving

Driving licence

Job description

Help protect the integrity of Byron Shire's water and sewer systems in a hands-on role combining inspections, compliance and customer engagement.

You might come from a water and wastewater background, plumbing, drainage or environmental management, or from a customer-facing, regulatory or compliance environment where you've developed strong investigation, communication, customer service and stakeholder engagement skills.

Help protect the integrity of Byron Shire's water and sewer systems in a hands-on role combining inspections, compliance and customer engagement.

You might come from a water and wastewater background, plumbing, drainage or environmental management, or from a customer-facing, regulatory or compliance environment where you've developed strong investigation, communication, customer service and stakeholder engagement skills.

About the opportunity

Byron Shire Council is seeking a Utilities Systems Inspection Officer to help protect the integrity of our water and sewer systems while working directly with customers, contractors and the broader community.

This is a varied, hands-on role combining field inspections, compliance, problem-solving and customer engagement. You'll spend time out on site inspecting and investigating water and sewer systems, talking to customers and contractors about their obligations, and helping people understand what they need to do to achieve compliance. This is a fantastic opportunity to combine your hands on experience with your people skills!

What you’ll be doing

• Conduct inspections, testing and audits of water and sewer-related systems across the Shire.
• Work directly with customers, property owners, contractors and other stakeholders to explain requirements and support compliance.
• Investigate issues, review field information and support the issuing of approvals and non-compliance notices.
• Manage compliance programs covering liquid trade waste, backflow devices, private infrastructure and water reuse systems.
• Maintain accurate records and registers to support compliance and reporting.
• Provide practical information and technical advice to customers and stakeholders.
• Contribute to improvements in policies, systems and processes.

What we’re looking for

For this role, how you work with people is just as important as your technical capability.

You'll be comfortable meeting customers on site, asking questions, explaining requirements clearly and professionally, and navigating situations where people may not immediately understand or agree with what is required.

We're looking for someone with:

• Experience in water, wastewater, plumbing, drainage, environmental management, compliance or a related field.
• Strong customer service and stakeholder engagement skills, particularly in a field-based or regulatory environment.
• Confidence communicating with different people an explaining technical or compliance requirements in practical terms.
• The ability to work responsibly and independently in the field, use sound judgement and manage your own priorities.
• Knowledge of water reticulation and sewerage collection systems.
• Experience interpreting and applying regulations, standards, policies or compliance requirements.
• Strong organisational and problem-solving skills.
• Good computer and reporting skills.
• Current Driver Licence.

Highly regarded:

• Certificate IV in Water Industry Operations (Liquid Trade Waste Regulation) or willingness to obtain.
• Background in plumbing, drainage, environmental health or wastewater operations.
• Knowledge of wastewater monitoring, sampling and testing techniques.
• Confined Space or Construction WHS certifications.
• Experience in policy development or process improvement.

Position Description:Download Utilities Systems Inspection Officer PD here

We offer:

• Full-time position (35 hours per week)
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,403.59 to $1,626.28 per week (dependent upon skills and experience)
• Commuter lease vehicle available
• 12% Superannuation

Other benefits include:

• Annual salary reviews
• Education and training support
• Attractive salary packaging scheme.
• Employee Assistance Program (4 sessions per year)
• Fitness Passport

Location:

This position is based at Council's Works Depot in Byron Bay, however Council can require you to work from other work sites as required for operational reasons.

Contact:

Dean Baulch, Manager Utilities. Ph: [phone]

Closing date:Sunday, 25 October 2026, 6pm (NSW time). Late applications will not be permitted.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.

Pre-Employment Screening Process:

• Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.
• Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied. Applicable roles are subject to drug and alcohol testing, please note these tests will potentially require the provision of a urine sample, and a positive test will preclude a candidate from employment with Council at that time.
• Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.