Utilities Operations Admin — Permanent, Flexible Hours

Byron-Shire-Council; Byron Bay; On-site; AUD 64,000 - 74,000; Full time

Benefits offered by this job

12% Superannuation

Annual salary reviews

Education and training support

Fitness Passport

Employee Assistance Program

Job summary

Byron Shire Council is seeking an organised and proactive Utilities Operations Support Officer to anchor day-to-day administrative tasks for the Utilities engineering and operations teams in Byron Bay. You will process work orders, manage customer requests, assist with purchasing, and maintain contractor records to keep the service delivery running smoothly.

Join a collaborative team, liaise with engineers, suppliers and the community, and help ensure compliance, reporting, and effective

Qualifications

• Qualifications in Business Administration or related discipline, and/or demonstrated experience in an administrative role.
• Strong organisational skills to manage multiple requests, actions and deadlines.
• Experience with records management, work orders, purchasing processes or similar administrative systems.
• Great attention to detail and the ability to produce accurate, reliable work.
• Well-developed written and verbal communication skills.
• A strong customer service focus and confidence communicating with a range of people.
• Confidence using Microsoft suite, with the ability to learn Council systems.
• A collaborative approach and willingness to identify ways to improve administrative processes and systems.
• A current Drivers License.

Responsibilities

• Provide day-to-day administrative support to our Utilities engineering and operational teams.
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and members of the community.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

Skills

Business admin

Organisational skills

Records management

Purchasing processes

Customer service

Microsoft Office

Communication skills

Driver's license

Education

Business Administration qualification

Tools

MS Office

Procurement software

Job description

Byron Shire Council is seeking an organised and proactive Utilities Operations Support Officer to anchor day-to-day administrative tasks for the Utilities engineering and operations teams in Byron Bay. You will process work orders, manage customer requests, assist with purchasing, and maintain contractor records to keep the service delivery running smoothly.

Join a collaborative team, liaise with engineers, suppliers and the community, and help ensure compliance, reporting, and effective