Utilities Systems Inspection Officer

Byron-Shire-Council; Byron Bay; On-site; AUD 64,000 - 74,000; Full time

Benefits offered by this job

Commuter lease vehicle available

12% Superannuation

Annual salary reviews

Education and training support

Fitness Passport

Job summary

Byron Shire Council is seeking a Utilities Systems Inspection Officer to protect the integrity of water and sewer systems, working directly with customers, contractors and the community.

This hands-on role combines field inspections, compliance, problem-solving and customer engagement. You will inspect, investigate and engage customers to achieve compliance while talking to contractors about obligations.

Qualifications

• Experience in water, wastewater, plumbing, drainage or related field.
• Strong customer service and stakeholder engagement skills.
• Confident communicator of technical/compliance requirements to diverse audiences.
• Ability to work independently in the field with good judgement and prioritisation.

Responsibilities

• Conduct inspections, testing and audits of water and sewer systems.
• Explain requirements to customers, property owners and contractors to support compliance.
• Investigate issues, review field information and support approvals and notices.
• Manage compliance programs across liquid trade waste, backflow, private infra and water reuse.

Skills

Water/Wastewater experience

Customer engagement

Regulatory compliance

Field inspections

Education

Certificate IV in Water Industry Operations

Tools

MS Office

Job description

Help protect the integrity of Byron Shire's water and sewer systems in a hands-on role combining inspections, compliance and customer engagement.

You might come from a water and wastewater background, plumbing, drainage or environmental management, or from a customer-facing, regulatory or compliance environment where you've developed strong investigation, communication, customer service and stakeholder engagement skills.

About the opportunity

Byron Shire Council is seeking aUtilities Systems Inspection Officerto help protect the integrity of our water and sewer systems while working directly with customers, contractors and the broader community.

This is a varied, hands-on role combining field inspections, compliance, problem-solving and customer engagement. You'll spend time out on site inspecting and investigating water and sewer systems, talking to customers and contractors about their obligations, and helping people understand what they need to do to achieve compliance. This is a fantastic opportunity to combine your hands on experience with your people skills!

What you’ll be doing

• Conduct inspections, testing and audits of water and sewer-related systems across the Shire.
• Work directly with customers, property owners, contractors and other stakeholders to explain requirements and support compliance.
• Investigate issues, review field information and support the issuing of approvals and non-compliance notices.
• Manage compliance programs covering liquid trade waste, backflow devices, private infrastructure and water reuse systems.
• Maintain accurate records and registers to support compliance and reporting.
• Provide practical information and technical advice to customers and stakeholders.
• Contribute to improvements in policies, systems and processes.

For this role, how you work with people is just as important as your technical capability.

You'll be comfortable meeting customers on site, asking questions, explaining requirements clearly and professionally, and navigating situations where people may not immediately understand or agree with what is required.

We're looking for someone with:

• Experience in water, wastewater, plumbing, drainage, environmental management, compliance or a related field.
• Strong customer service and stakeholder engagement skills, particularly in a field-based or regulatory environment.
• Confidence communicating with different people an explaining technical or compliance requirements in practical terms.
• The ability to work responsibly and independently in the field, use sound judgement and manage your own priorities.
• Knowledge of water reticulation and sewerage collection systems.
• Experience interpreting and applying regulations, standards, policies or compliance requirements.
• Strong organisational and problem-solving skills.
• Good computer and reporting skills.
• Current Driver Licence.

Highly regarded

• Certificate IV in Water Industry Operations (Liquid Trade Waste Regulation) or willingness to obtain.
• Background in plumbing, drainage, environmental health or wastewater operations.
• Knowledge of wastewater monitoring, sampling and testing techniques.
• Confined Space or Construction WHS certifications.
• Experience in policy development or process improvement.
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment at a salary in the range of $1,403.59 to $1,626.28 per week (dependent upon skills and experience)
• Commuter lease vehicle available
• 12% Superannuation

Other benefits include

• Annual salary reviews
• Education and training support
• Attractive salary packaging scheme.
• Employee Assistance Program (4 sessions per year)
• Fitness Passport

Location

This position is based at Council's Works Depot in Byron Bay, however Council can require you to work from other work sites as required for operational reasons.

Closing date: Sunday, 25 October 2026, 6pm (NSW time). Late applications will not be permitted.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustmentduring the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.