Utilities Operations Support Officer

Byron-Shire-Council; Byron Bay; On-site; AUD 64,000 - 74,000; Full time

Benefits offered by this job

12% Superannuation

Annual salary reviews

Education and training support

Fitness Passport

Employee Assistance Program

Job summary

Byron Shire Council is seeking an organised and proactive Utilities Operations Support Officer to anchor day-to-day administrative tasks for the Utilities engineering and operations teams in Byron Bay. You will process work orders, manage customer requests, assist with purchasing, and maintain contractor records to keep the service delivery running smoothly.

Join a collaborative team, liaise with engineers, suppliers and the community, and help ensure compliance, reporting, and effective

Qualifications

• Qualifications in Business Administration or related discipline, and/or demonstrated experience in an administrative role.
• Strong organisational skills to manage multiple requests, actions and deadlines.
• Experience with records management, work orders, purchasing processes or similar administrative systems.
• Great attention to detail and the ability to produce accurate, reliable work.
• Well-developed written and verbal communication skills.
• A strong customer service focus and confidence communicating with a range of people.
• Confidence using Microsoft suite, with the ability to learn Council systems.
• A collaborative approach and willingness to identify ways to improve administrative processes and systems.
• A current Drivers License.

Responsibilities

• Provide day-to-day administrative support to our Utilities engineering and operational teams.
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and members of the community.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

Skills

Business admin

Organisational skills

Records management

Purchasing processes

Customer service

Microsoft Office

Communication skills

Driver's license

Education

Business Administration qualification

Tools

MS Office

Procurement software

Job description

Looking for an administration role where your work has a real impact on the community?

As our Utilities Operations Support Officer, you'll be at the heart of a busy Utilities operational team who deliver reliable water and sewer services across the Byron Shire. From coordinating customer requests and keeping operational work on track, to supporting purchasing, records and communications, you'll help make sure the team has what they need from an administrative perspective to get the job done.

This is a varied administrative role where you'll work closely with engineers and in particular our Principal Engineer Operations, support our operational teams, contractors, suppliers and customers. It's a great opportunity for a strong administrator who is an organised, proactive person who enjoys solving problems, keeping things moving and being part of a team that delivers an essential service to our community.

What you'll be doing

• Provide day-to-day administrative support to our Utilities engineering and operational teams.
• Work closely with and assist our Principal Engineer Operations
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and members of the community.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

What we look for

We're looking for an organised and proactive administrator who enjoys working in a busy team environment and takes pride in keeping things moving. You'll bring:

• Qualifications in Business Administration or a related discipline, and/or demonstrated experience in an administrative role.
• Strong organisational skills with the ability to manage multiple requests, actions and deadlines.
• Experience with records management, work orders, purchasing processes or similar administrative systems.
• Great attention to detail and the ability to produce accurate, reliable work.
• Well-developed written and verbal communication skills.
• A strong customer service focus and confidence communicating with a range of people.
• Confidence using Microsoft suite, with the ability to learn Council systems.
• A collaborative approach and willingness to identify ways to improve administrative processes and systems.
• A current Drivers License.

Highly regarded

• Experience in customer liaison, local government operations, or the water and sewer environment would be an advantage, but isn't essential.

We offer:

• A permanent full-time position, working 35 hours per week.
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment in the range of $1,403.59 to $1,626.28 per week (dependent upon skills and experience).
• 12% Superannuation.

Other benefits include:

• Annual salary reviews.
• Employee Assistance Program (4 sessions per year).
• Educatio n and training support.
• Fitness Passport.
• Work with a great team who all support each other.
• Partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

Location: You will work in our Depot in Byron Bay, how ever Council can require you to work from other work sites as required for operational reasons.

Contact: Jason Stanley - Principal Engineer Operations. Ph: [phone]

Closing date: 6pm (NSW time), Wednesday 28 October 2026. Late app lications will not be permitted.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working – including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.