Utilities Operations Support Officer

Byron Shire Council; Byron Bay; On-site; AUD 64,000 - 74,000; Full time

Benefits offered by this job

Annual salary reviews

Employee Assistance Program (4 session

Education and training support

Fitness Passport

Great team environment

Carbon emission reduction initiatives

Flexible working arrangements

Job summary

Byron Shire Council in Byron Bay is seeking a dedicated Utilities Operations Support Officer to join its busy team. This permanent full-time role (35 hours per week) provides essential administrative support to engineers and operations, including processing work orders, managing records, and assisting with purchasing and procurement.

You will coordinate with contractors, suppliers and customers and help keep projects on track while maintaining accurate documentation and compliance.

Qualifications

• Qualifications in Business Administration or a related discipline, and/or demonstrated experience in an administrative role.
• Strong organisational skills with the ability to manage multiple requests, actions and deadlines.
• Experience with records management, work orders, purchasing processes or similar administrative systems.
• Great attention to detail and the ability to produce accurate, reliable work.
• Well-developed written and verbal communication skills.
• A strong customer service focus and confidence communicating with a range of people.
• Confidence using Microsoft suite, with the ability to learn Council systems.
• A collaborative approach and willingness to identify ways to improve administrative processes and systems.
• A current Drivers License.

Responsibilities

• Provide day-to-day administrative support to our Utilities engineering and operational teams.
• Work closely with and assist our Principal Engineer Operations
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and members of the community.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

Skills

Organised

Records management

Attention to detail

Written and verbal communication

Customer service focus

Microsoft Office

Council systems

Collaborative approach

Current Driver's Licence

Education

Business Administration or related discipline

Tools

Microsoft Office

Council systems

Job description

Looking for an administration role where your work has a real impact on the community?

As our Utilities Operations Support Officer, you'll be at the heart of a busy Utilities operational team who deliver reliable water and sewer services across the Byron Shire. From coordinating customer requests and keeping operational work on track, to supporting purchasing, records and communications, you'll help make sure the team has what they need from an administrative perspective to get the job done.

This is a varied administrative role where you'll work closely with engineers and in particular our Principal Engineer Operations, support our operational teams, contractors, suppliers and customers. It's a great opportunity for a strong administrator who is an organised, proactive person who enjoys solving problems, keeping things moving and being part of a team that delivers an essential service to our community.

What you'll be doing

• Provide day-to-day administrative support to our Utilities engineering and operational teams.
• Work closely with and assist our Principal Engineer Operations
• Process and track work orders, customer requests and correspondence through to completion.
• Raise purchase orders, receipt invoices and assist with purchasing and procurement administration.
• Maintain accurate records, registers, contractor information and filing.
• Help monitor actions, deadlines and operational requests to ensure they are followed through.
• Prepare customer notifications for planned works and service interruptions.
• Respond to customer enquiries and connect technical matters with the appropriate team member.
• Liaise with staff, contractors, suppliers, government agencies and members of the community.
• Arrange meetings and prepare agendas and minutes.
• Assist with compliance and regulatory reporting information when required.

What we look for

We're looking for an organised and proactive administrator who enjoys working in a busy team environment and takes pride in keeping things moving. You'll bring:

• Qualifications in Business Administration or a related discipline, and/or demonstrated experience in an administrative role.
• Strong organisational skills with the ability to manage multiple requests, actions and deadlines.
• Experience with records management, work orders, purchasing processes or similar administrative systems.
• Great attention to detail and the ability to produce accurate, reliable work.
• Well-developed written and verbal communication skills.
• A strong customer service focus and confidence communicating with a range of people.
• Confidence using Microsoft suite, with the ability to learn Council systems.
• A collaborative approach and willingness to identify ways to improve administrative processes and systems.
• A current Drivers License.

Highly regarded

• Experience in customer liaison, local government operations, or the water and sewer environment would be an advantage, but isn't essential.

We offer

• A permanent full-time position, working 35 hours per week.
• Salary and Conditions will be in accordance with the NSW Local Government (State) Award with an appointment in the range of $1,403.59 to $1,626.28 per week (dependent upon skills and experience).
• 12% Superannuation.

Other benefits include

• Annual salary reviews.
• Employee Assistance Program (4 sessions per year).
• Education and training support.
• Fitness Passport.
• Work with a great team who all support each other.
• Partner with an organisation that is taking steps in all areas to reduce our carbon emissions and be an innovative and sustainable council.

Location

You will work in our Depot in Byron Bay, however Council can require you to work from other work sites as required for operational reasons.

Contact

Jason Stanley - Principal Engineer Operations. Ph: (02) 6685 9***

Closing date

6pm (NSW time), Wednesday 28 October 2026. Late applications will not be permitted.

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of our community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply for our vacancies.

We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

We strongly encourage applications from people with disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment during the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Byron Shire Council is committed to being a child safe organisation – we respect all children and their wellbeing. We will embed Child Safe Standards into our leadership, governance and culture. We will support our staff and volunteers in their responsibilities. We will strive to keep children safe from harm and abuse.

Pre-Employment Screening Process

• Reference Checks: Referees will preferably be your current or most recent supervisor and must be able to comment directly on your abilities in a work situation. If you have any objection to this action, your concerns should be raised in your application and be discussed with the Selection Panel.
• Functional Health Assessment: If applicable, the functional health assessment evaluates your physical and functional capacity against the physical demands necessary to safely perform the job for which you have applied. Applicable roles are subject to drug and alcohol testing, please note these tests will potentially require the provision of a urine sample, and a positive test will preclude a candidate from employment with Council at that time.
• Background Screening: Background checks verify the information you have provided in your application, and where applicable, also check for relevant criminal history. Checks may also include, for example, a confirmation of your employment history, qualifications/tickets and working with children clearance.