Trainee Information Technology & Communications Support Assistant

Ourmob.com.au Chemistry Pty; Yass Valley Council; On-site; AUD 45,000 - 52,000; Full time

Benefits offered by this job

Fully funded training

12% Superannuation

Job summary

Ourmob.com.au Chemistry Pty in Yass, NSW is seeking a Trainee ICT Support Assistant to provide frontline ICT support to Council staff, helping ensure smooth operation of computer systems, software, devices and network services.

You will assist with troubleshooting, deployment and asset management, under supervision, with a 9‑day fortnight and 12% superannuation. Training is fully funded through the traineeship.

Qualifications

• Ability to undertake and satisfactorily complete relevant course of study.
• Experience in a customer-facing role.
• Ability to provide level 1 ICT support, including password resets and troubleshooting basic software or connectivity issues.
• Strong communication and interpersonal skills for liaising with technical and non-technical staff.
• Demonstrated ability to work methodically and troubleshoot problems.

Responsibilities

• Provide level 1 ICT support (resetting passwords and troubleshooting basic issues) and manage the internal helpdesk queue.
• Assist with training, hardware and software installation and maintenance requirements.
• Liaise with Council Officers over phone or remote connection.
• Keep Council officers informed of request progress up to resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with deployment, relocation, installation and configuration of desktop and mobile computing devices and peripheral devices under supervision.
• Manage stock levels of consumables, spares, and replacement equipment; assist with Asset Management of ICT equipment.
• Assist team members with other tasks or project related work as required.
• Ensure ICT equipment is tidy, labelled and easy to find in the ICT build room.
• Assist with packaging and disposal of E-Waste and recording details for records.
• All duties performed under direction of other ICT Support Staff.
• Willingness to work out of hours as required.

Skills

Customer service

ICT support

Password resets

Troubleshooting

Communication

Interpersonal skills

Education

Relevant course of study

Job description

Location: Yass, NSW

Job Type: Full Time, Term Contract

Job Category: Information & Technology

Closing Date: 18 October 2026

Salary Range: $24.58 per hour, plus 12% Superannuation.

About the Role

As a Trainee ICT Support Assistant, you will provide frontline technical support to Council staff, helping ensure the smooth operation of computer systems, software applications, mobile devices, and network services. You will assist with troubleshooting, device deployment, user support, and maintaining ICT assets.

View a full Position Description on Council's website

Key Responsibilities

• Provide level 1 ICT support (resetting passwords and troubleshooting basic issues like software installation problems or connectivity issues) and manage the internal helpdesk queue.
• Assist with training, hardware and software installation and maintenance requirements.
• Liaise with Council Officers over phone or remote connection.
• Keep Council officers informed of request progress up to point of resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with the deployment, relocation, installation and configuration of desktop and mobile computing devices and peripheral devices whilst under supervision.
• Manage stock levels of consumables, spares, and replacement equipment. Assist with Asset Management of all IT Equipment.
• Assist Team members with other tasks or project related work as required.
• Ensure ICT equipment is kept tidy, labelled and easy to find in the ICT build room.
• Assist with the packaging and disposal of E-Waste and recording details for our records.
• All assigned duties and allocated tasks are under the direction and supervision of other ICT Support Staff.
• Willingness to work out of hours as required.

About You

• Ability to undertake and satisfactorily complete relevant course of study to the essential requirements.
• Experience in a customer-facing role, providing customer service.
• The ability to provide level 1 ICT support, including password resets and troubleshooting basic software or connectivity issues.
• Strong communication and interpersonal skills for liaising with both technical and non-technical staff.
• Demonstrated ability to work methodically and troubleshoot problems.

Why work for us?

• A Traineeship in a local government Council can be a great way to start a successful career.
• Learn from experienced mentors, and work towards a nationally recognised qualification.
• Full time employment, working 76 hours across a 9-day fortnight.
• You’ll earn while you learn, gaining hands‑on experience on a fixed Term traineeship contract.
• 100% Council funded training including tuition fees, textbooks and related study costs.

Renumeration

Salary from $44,746 per year (from 18 years of age) + 12 % super in accordance with Council's Salary System and the Local Government State Award.