Senior Information Technology & Communication Systems Officer

Ourmob.com.au Chemistry Pty; Yass Valley Council; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

Professional development opportunities

Employee benefits

Inclusive workplace

Job summary

Yass Valley Council is seeking an experienced Senior ICT Systems Officer to support and advance our ICT services across the Council. You will manage key systems including Intune, Azure, and backups, drive efficient ticket resolution, and mentor frontline IT staff.

You will develop automation scripts using PowerShell, analyze ticket trends, and contribute to service management improvements while delivering a high-quality customer experience.

Qualifications

• Relevant ICT qualification or demonstrated senior technical support experience.
• Experience administering Microsoft 365, Intune, Azure identities and backup technologies.
• Experience using ITSM tools (e.g., Jira) for incident management.

Responsibilities

• Manage ICT systems including Intune, Azure, and backups.
• Lead complex ticket resolution and mentor frontline ICT staff.
• Monitor ticket trends and implement proactive solutions.
• Develop scripts and automations to improve efficiency.
• Deliver high-quality customer experience and inform users.

Skills

IT troubleshooting

Customer focus

Independent working

Mentoring staff

Education

ICT qualification or equivalent

Tools

Intune

Azure

PowerShell

Jira

Microsoft 365

Job description

Location: Yass, NSW

Job Type: Permanent Full Time

Job Category: Corporate & Community

Salary Range: $79,939 to $86,334 per annum plus 12% Superannuation.

Closing Date: 25.10.26

Make a difference in your organisation

Yass Valley Council is seeking an experienced, customer-focused Senior ICT Systems Officer to join our Information and Communication Technology team. This is an exciting opportunity for an IT professional who thrives on solving complex technical challenges, supporting people, and ensuring the delivery of reliable, secure technology services across Council.

Working closely with the Network and Systems Administrator, you will provide high-level technical support and take ownership of key ICT systems, including Microsoft Intune, Azure technologies, and backup solutions. You will proactively drive service delivery through efficient ticket management, problem solving, automation, and mentoring frontline IT support staff.

About the role

• Managing and continuously improving delegated ICT systems, including Intune, Azure, and backups.
• Leading complex ticket resolution and mentoring frontline ICT support staff.
• Monitoring ticket trends to identify recurring issues and implement proactive, long-term solutions.
• Developing scripts and automations to improve efficiency and reduce manual work.
• Delivering a high-quality customer experience and keeping users informed.
• Prioritising competing tasks effectively to meet agreed timeframes.
• Enhancing the team’s IT service management practices, documentation and knowledge sharing.
• Assisting with business analysis, requirements gathering and process improvement.

About you

You are an experienced ICT support professional with strong technical troubleshooting skills and a customer-focused approach. You are comfortable working independently, managing competing priorities and communicating technical information clearly to non-technical users. To be successful you will bring:

• A Relevant ICT qualification and/or demonstrated experience in a similar senior technical support or systems administration role.
• Practical experience administering Microsoft 365, Intune, Azure, identity and backup technologies.
• Strong troubleshooting skills and experience managing complex incidents through an IT service management system such as Jira.
• Demonstrated ability to identify recurring problems and implement proactive, sustainable solutions.
• Experience developing scripts and automations using tools such as PowerShell.
• Strong customer service, communication, time management and prioritisation skills.
• Ability to mentor frontline ICT support staff and work collaboratively within a small ICT team.
• A current and clean driver licence.
• Local government experience or familiarity with council systems and processes.

Why join Us

At Yass Valley Council, you'll have the opportunity to use your ICT expertise to support services that make a real difference. We offer:

• A supportive and collaborative ICT team.
• Opportunities for professional development and ongoing learning.
• Access to Council employee benefits and wellbeing initiatives.
• A diverse and inclusive workplace.
• The opportunity to contribute to meaningful technology projects and service improvements.

Renumeration

Full time employment, working 70 hours across a 9-day fortnight. Salary from $79,939 to $86,334 per year + 12 % super, depending on skills, experience and qualifications in accordance with Council's Salary System and the Local Government State Award.