Trainee Application Support Officer

City of Wagga Wagga; Wagga Wagga City Council; On-site; AUD 40,000 - 48,000; Full time

Benefits offered by this job

Above award rates

Flexible 35 hour work week

3 hours paid study time each week

Supportive ICT professionals

Hands-on ERP experience

Foundation for ICT career

Job summary

City of Wagga Wagga is offering an ICT trainee position designed to build practical skills while completing a nationally recognised Certificate IV in Information Technology. You’ll work with an experienced Corporate Systems team and gain hands-on experience across our ERP systems and business applications.

This entry-point role suits those starting their ICT career, who are curious, tech-friendly and keen to learn in a supportive council environment while studying full-time.

Qualifications

• No ICT expertise required; curiosity and willingness to learn are valued.
• Interest in technology and learning how systems work.
• Ability to work both independently and in a team environment.

Responsibilities

• Respond to application and system support requests from Council employees.
• Investigate issues and help users get the most out of Council’s business systems.
• Assist with user access, system configuration and data maintenance.
• Test system upgrades, changes, workflows, reports and integrations.
• Create and maintain user guides, procedures and system documentation.
• Support data quality and system administration activities.

Skills

Curiosity

Troubleshooting

Communication

Attention to detail

Independent work

Teamwork

Education

Certificate IV in Information Technology

Tools

Microsoft Office

Job description

Interested in technology, systems and solving problems? Start your ICT career while gaining a qualification and hands-on experience.

We’re looking for a motivated and curious person to join Council’s Corporate Systems team, where you’ll build practical ICT skills while completing a nationally recognised qualification.

This traineeship would suit someone who enjoys technology, likes figuring out how things work and wants to develop a career in ICT; whether you’re finishing school, looking for your first career opportunity or bringing experience from another workplace.

You’ll join an experienced team where you’ll learn on the job while working towards a Certificate IV in Information Technology.

What We Will Offer You

• Above award rates! Commencing salary of $1,721.00 gross per fortnight plus superannuation (at 18 years of age or older), varying rates subject to age and experience as per award provisions.
• A flexible 35 hour work week with 3 hours paid study time each week.
• A supportive team environment with experienced ICT professionals to learn from.
• Hands-on experience with the systems and technology used across a large organisation.
• The opportunity to build a strong foundation for your future ICT career.

Your New Role

Working alongside Council’s Corporate Systems team, you’ll gain practical experience supporting the business systems used by employees across Council, including our TechnologyOne enterprise resource planning (ERP) system.

You’ll Learn To

• Respond to application and system support requests from Council employees.
• Investigate issues and help users get the most out of Council’s business systems.
• Assist with user access, system configuration and data maintenance.
• Test system upgrades, changes, workflows, reports and integrations.
• Create and maintain user guides, procedures and system documentation.
• Support data quality and system administration activities.Work with people across Council to understand business needs and help identify practical system and process improvements.

Who We’re Looking For

You don’t need to already be an ICT expert.

What’s more important is that you’re curious, comfortable with technology and genuinely interested in learning how systems work.

You’ll Be Someone Who

• Has a genuine interest in information technology and business systems.
• Is confident using computers and Microsoft Office and comfortable learning new software.
• Enjoys troubleshooting, problem-solving and figuring out how things work.
• Has good attention to detail and can communicate information clearly.
• Is comfortable asking questions when you don’t understand something.
• Can work independently as well as contribute positively to a team.
• Takes initiative, follows through and is willing to learn.
• Is committed to completing a Certificate IV in Information Technology while working full time.

You don’t need previous professional ICT experience.

You may have developed your technology skills through school, study, work, personal interests or simply being the person everyone asks when they can’t work out how to do something on a system.

More than fixing computers

Application support is about helping people and technology work better together.

This traineeship will give you exposure to the systems that support Council’s day-to-day operations and the opportunity to develop skills in application support, system administration, testing, data quality and business process improvement.

What is next?

Applications close Sunday, 4 October 2026 at 11.59pm AEST with interviews to be held week commencing Monday, 12 October 2026.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.