Trainee ICT Support Assistant

Elmo; Yass Valley Council; On-site; AUD 40,000 - 49,000; Full time

Benefits offered by this job

Funded training

Earn while you learn

Traineeship contract

Job summary

Yass Valley Council in NSW is seeking a Trainee ICT Support Assistant to provide frontline level 1 IT support for staff, assist with device deployment and asset maintenance, and help keep systems running smoothly.

You will learn under supervision, work with an experienced ICT team, gain hands-on experience with hardware, software, and remote support, and contribute to a positive customer service experience while studying for a nationally recognised qualification.

Qualifications

• Experience in a customer-facing role providing customer service.
• Ability to provide level 1 ICT support including password resets and troubleshooting basic software or connectivity issues.
• Strong communication and interpersonal skills for liaising with both technical and non-technical staff.
• Demonstrated ability to work methodically and troubleshoot problems.

Responsibilities

• Provide level 1 ICT support (password resets and basic troubleshooting) and manage the internal helpdesk queue.
• Assist with training, hardware and software installation and maintenance requirements.
• Liaise with Council Officers over phone or remote connection.
• Keep Council officers informed of request progress to resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with deployment, relocation, installation and configuration of desktop and mobile devices under supervision.
• Manage stock levels of consumables, spares, and replacement equipment; assist with Asset Management.

Skills

Customer service

Communication

Troubleshooting

Remote support

Teamwork

Organisational skills

Education

Related ICT course

Tools

Helpdesk software

Remote desktop

Asset management

Job description

Job Category: Information & Communication Technology

About the Role

As a Trainee ICT Support Assistant, you will provide frontline technical support to Council staff, helping ensure the smooth operation of computer systems, software applications, mobile devices, and network services. You will assist with troubleshooting, device deployment, user support, and maintaining ICT assets.

We are searching for a motivated and reliable Trainee ICT Support Assistant who is passionate about technology and driven to provide excellent customer service. In this role, you will play a key part in supporting and maintaining the Council's communication and technology systems.

Key Responsibilities

Within the area of responsibility, this role is required to:

• Provide level 1 ICT support (resetting passwords and troubleshooting basic issues like software installation problems or connectivity issues) and manage the internal helpdesk queue.
• Assist with training, hardware and software installation and maintenance requirements.
• Liaise with Council Officers over phone or remote connection.
• Keep Council officers informed of request progress up to point of resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with the deployment, relocation, installation and configuration of desktop and mobile computing devices and peripheral devices whilst under supervision.
• Manage stock levels of consumables, spares, and replacement equipment. Assist with Asset Management of all IT Equipment.
• Assist Team members with other tasks or project related work as required.
• Ensure ICT equipment is kept tidy, labelled and easy to find in the ICT build room.
• Assist with the packaging and disposal of E-Waste and recording details for our records.
• All assigned duties and allocated tasks are under the direction and supervision of other ICT Support Staff.
• Willingness to work out of hours as required.

About You

To be successful in this role, you will have:

• Ability to undertake and satisfactorily complete relevant course of study to the essential requirements.
• Experience in a customer-facing role, providing customer service.
• The ability to provide level 1 ICT support, including password resets and troubleshooting basic software or connectivity issues.
• Strong communication and interpersonal skills for liaising with both technical and non-technical staff.
• Demonstrated ability to work methodically and troubleshoot problems.

Why work for us?

• A Traineeship in a local government Council can be a great way to start a successful career.
• Learn from experienced mentors, and work towards a nationally recognised qualification.
• You’ll earn while you learn, gaining hands-on experience on a fixed Term traineeship contract.
• 100% Council funded training including tuition fees, textbooks and related study costs.

Renumeration

Full time employment, working 70 hours across a 9-day fortnight. Salary from $44,746 per year (from 18 years of age) + 12 % super in accordance with Council's Salary System and the Local Government State Award.

Eligibility Requirements

To apply for this position, candidates must have the right to work in Australia and pass relevant pre-employment checks.

Candidates will be short listed and may be interviewed before the application closing date.

Yass Valley Council is an Equal Employment Opportunity, welcoming applicants from all backgrounds and communities.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

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