Trainee ICT Support Technician - Helpdesk & Deployments

Jobs in Council; Canberra; On-site; AUD 38,000 - 51,000; Full time

Benefits offered by this job

12% super

Traineeship contract

Fully funded training

Job summary

Yass Valley Council in NSW is seeking a motivated Trainee ICT Support Assistant to provide frontline Level 1 ICT support for staff, assisting with password resets, software installation issues and connectivity problems, and helping maintain ICT assets.

You will work under supervision with ICT staff, assist with device deployment, asset management and basic hardware/software upgrades, and participate in training to gain a nationally recognised qualification while earning a wage.

Qualifications

• Experience in a customer-facing role providing customer service.
• Ability to provide level 1 ICT support including password resets and basic troubleshooting.
• Strong communication and interpersonal skills for liaising with technical and non-technical staff.
• Demonstrated methodical approach and problem solving.

Responsibilities

• Provide level 1 ICT support (password resets, basic troubleshooting) and manage the helpdesk queue.
• Assist with training, hardware and software installation and maintenance.
• Liaise with Council Officers over phone or remote connection.
• Keep staff informed of progress up to resolution or escalation.
• Perform basic hardware and software upgrades and maintenance.
• Assist with deployment and configuration of desktop and mobile devices under supervision.
• Manage stock levels of consumables and assist with Asset Management of ICT equipment.
• Assist with other tasks or projects as required.
• Ensure ICT equipment is tidy, labelled and easy to find in the ICT build room.
• Assist with packaging and disposal of E-Waste and recording details for records.

Skills

Customer service experience

Level 1 ICT support

Password resets

Troubleshooting

Communication

Education

Relevant course of study

Job description

Yass Valley Council in NSW is seeking a motivated Trainee ICT Support Assistant to provide frontline Level 1 ICT support for staff, assisting with password resets, software installation issues and connectivity problems, and helping maintain ICT assets.

You will work under supervision with ICT staff, assist with device deployment, asset management and basic hardware/software upgrades, and participate in training to gain a nationally recognised qualification while earning a wage.