Trainee Application Support Officer

Wagga Wagga City Council; Wagga Wagga City Council; On-site; AUD 42,000 - 48,000; Full time

Benefits offered by this job

Above award salary

35h week + study time

Supportive ICT team

ERP experience

Certificate IV support

Job summary

Wagga Wagga City Council is offering an ICT traineeship in its Corporate Systems team. You will gain hands-on experience supporting business systems, including the TechnologyOne ERP, while working toward a Certificate IV in Information Technology.

No prior ICT experience required; the role suits school leavers or career starters who are curious and keen to learn. The program offers an 35-hour week, salary starting at award rates, and mentoring from experienced ICT professionals.

Qualifications

• No ICT experience required.
• Willingness to learn and develop practical ICT skills.
• Interested in systems and problem solving.

Responsibilities

• Assist with user support for business systems.
• Learn to test system upgrades and document procedures.
• Help with data maintenance and system administration tasks.

Skills

Curious

Tech savvy

Attention to detail

Team player

Education

Certificate IV in Information Technology

Tools

Microsoft Office

Job description

Interested in technology, systems and solving problems? Start your ICT career while gaining a qualification and hands-on experience.

We're looking for a motivated and curious person to join Council's Corporate Systems team, where you'll build practical ICT skills while completing a nationally recognised qualification.

This traineeship would suit someone who enjoys technology, likes figuring out how things work and wants to develop a career in ICT; whether you're finishing school, looking for your first career opportunity or bringing experience from another workplace.

You’ll join an experienced team where you'll learn on the job while working towards a Certificate IV in Information Technology.

What we will offer you:

• Above award rates! Commencing salary of $1,721.00 gross per fortnight plus superannuation (at 18 years of age or older), varying rates subject to age and experience as per award provisions.
• A flexible 35 hour work week with 3 hours paid study time each week.
• A supportive team environment with experienced ICT professionals to learn from.
• Hands-on experience with the systems and technology used across a large organisation.
• The opportunity to build a strong foundation for your future ICT career.

Your new role:

Working alongside Council's Corporate Systems team, you'll gain practical experience supporting the business systems used by employees across Council, including our TechnologyOne enterprise resource planning (ERP) system.

You'll learn to:

• Respond to application and system support requests from Council employees.
• Investigate issues and help users get the most out of Council's business systems.
• Assist with user access, system configuration and data maintenance.
• Test system upgrades, changes, workflows, reports and integrations.
• Create and maintain user guides, procedures and system documentation.
• Support data quality and system administration activities.
• Work with people across Council to understand business needs and help identify practical system and process improvements.

Who we’re looking for:

You don't need to already be an ICT expert.

What's more important is that you're curious, comfortable with technology and genuinely interested in learning how systems work.

You'll be someone who:

• Has a genuine interest in information technology and business systems.
• Is confident using computers and Microsoft Office and comfortable learning new software.
• Enjoys troubleshooting, problem-solving and figuring out how things work.
• Has good attention to detail and can communicate information clearly.
• Is comfortable asking questions when you don't understand something.
• Can work independently as well as contribute positively to a team.
• Takes initiative, follows through and is willing to learn.
• Is committed to completing a Certificate IV in Information Technology while working full time.

You don't need previous professional ICT experience.

More than fixing computers

Application support is about helping people and technology work better together.

This traineeship will give you exposure to the systems that support Council's day-to-day operations and the opportunity to develop skills in application support, system administration, testing, data quality and business process improvement.

What is next?

Applications close Sunday, 4 October 2026 at 11.59pm AEST with interviews to be held week commencing Monday, 12 October 2026.

If you are interested in this role and would like more information, please contact Reece Hamblin, Manager Information & Communications Technology Services on 02 6926 9***.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.

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