Toyota Service Advisor

Swan Hill & Kerang Toyota; Swan Hill; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive on-the-job training

Access to Toyota learning network

Employee benefits program

Career development opportunities

Descripción de la vacante

Swan Hill & Kerang Toyota invites a Service Advisor to join their friendly team. You will be the welcoming face for customers, coordinating with technicians and the workshop to keep services running smoothly.

The role emphasizes clear communication, superb customer care, and building lasting relationships within the local community. You'll need to be reliable, organised and adaptable, with a positive attitude and a knack for connecting with people.

Formación

• Customer-focused attitude with an ability to build relationships.
• Strong organisational skills and the ability to manage multiple tasks.

Responsabilidades

• Welcoming customers and creating a great experience from the moment they arrive.
• Understanding customer needs and accurately recording service and repair requirements.
• Managing service bookings and coordinating customer vehicles with the workshop.
• Keeping customers informed throughout the service and repair process.
• Explaining servicing, repairs and recommendations clearly and confidently.
• Preparing quotes and communicating any additional work required.
• Working closely with technicians and the workshop team to keep everything moving.
• Handling customer enquiries and concerns professionally and promptly.
• Building genuine, long-term relationships with our customers.
• Following through on commitments and ensuring customers feel valued.

Conocimientos

Customer service

Relationship building

Team player

Organised

Communication

Herramientas

Toyota learning network

Descripción del empleo

We've recently celebrated an internal promotion, creating an exciting opportunity for a new Service Advisor to join the Swan Hill & Kerang Toyota team and build a rewarding career with us.

If you're great at building genuine relationships, staying organised and keeping things moving, and you enjoy working with people while delivering exceptional customer service, this could be the opportunity you've been looking for.

Let's get you on the road to success!

THE ROLE

As our Service Advisor, you'll be the friendly face our customers rely on when they bring their vehicle to us.

You’ll work closely with customers, technicians and our workshop team to keep every service running smoothly — making sure our customers know what’s happening with their vehicle and feel looked after every step of the way.

You’ll be responsible for:

• Welcoming customers and creating a great experience from the moment they arrive
• Understanding customer needs and accurately recording service and repair requirements
• Managing service bookings and coordinating customer vehicles with the workshop
• Keeping customers informed throughout the service and repair process
• Explaining servicing, repairs and recommendations clearly and confidently
• Preparing quotes and communicating any additional work required
• Working closely with technicians and the workshop team to keep everything moving
• Handling customer enquiries and concerns professionally and promptly
• Building genuine, long-term relationships with our customers
• Following through on your commitments and making sure every customer feels valued and looked after

WHAT ARE WE LOOKING FOR?

Most importantly, we're looking for the right person — someone who is a team player, takes pride in what they do, respects our community and genuinely enjoys helping people.

You'll be motivated, reliable and adaptable, with a positive attitude and a natural ability to connect with customers and those around you.

You’ll be someone who:

• Enjoys meeting and connecting with people
• Is confident, friendly and professional with customers
• Is organised and comfortable managing competing priorities
• Communicates clearly and works well as part of a team
• Takes ownership and follows things through
• Is adaptable, willing to learn and keen to grow
• Brings a positive attitude and good energy to the team

Previous automotive or Service Advisor experience would be an advantage, but it's not all about experience.

If you have strong customer service skills, the right attitude and a willingness to learn, we'd love to hear from you and help you put your career on the road to success.

WHAT WE OFFER

We believe in investing in our people and giving them the support and opportunities they need to grow.

• Stable employment with a successful, community-minded local business
• Comprehensive on-the-job training and ongoing support, with access to the Toyota learning network to build your skills and confidence
• Opportunities to develop your skills and take your career in the direction you choose
• Competitive remuneration
• The opportunity to work with the globally recognised Toyota brand
• An employee benefits program
• A supportive team environment where learning and development are encouraged
• The opportunity to build a long-term career with a business that genuinely values its people, customers and community

MORE THAN JUST A SERVICE DESK

For us, being a Service Advisor is about much more than booking vehicles in and handing out keys.

It's about people.

It's about listening to our customers, understanding what they need, keeping them informed and making sure they leave knowing their vehicle - and their needs - have been genuinely looked after.

Our customers are part of the Swan Hill and Kerang communities, just like we are. We believe in building relationships that last well beyond a single service.

If you take pride in looking after people, enjoy being part of a team and want to make a real difference to the customer experience, you'll fit right in.

READY TO GROW WITH US?

Whether you're an experienced Service Advisor looking for your next opportunity, or you're bringing strong customer service experience from another industry and are ready to learn something new, we'd love to hear from you.

This is a role where you can build your skills, develop your career and become part of a team that genuinely supports its people.

Ready to get your career on the road to success?