Service Advisor

Wayne Phillis; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Wayne Phillis Automotive in Southern Adelaide is seeking a Service Advisor to be the vital link between customers and the workshop team. You’ll greet customers, understand vehicle needs, and provide clear advice while managing bookings and repair orders.

You’ll keep customers updated throughout the repair process, work closely with technicians, identify maintenance opportunities, and ensure vehicles are ready with excellent service.

Qualifications

• Automotive Service Advisor experience is preferred, however not essential for the right candidate.
• You should demonstrate a genuine customer focus and strong communication skills.
• You must be organised and able to manage a busy workload.

Responsibilities

• Greeting customers and building genuine relationships
• Understanding their vehicle needs and providing clear advice
• Managing bookings and repair orders
• Keeping customers updated throughout the repair process
• Working closely with technicians and the workshop team
• Identifying maintenance and repair opportunities where appropriate
• Ensuring vehicles are ready and customers are kept informed
• Delivering an experience that makes customers want to come back

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Customer focused. Team driven. Proud of what you do.

Wayne Phillis Automotive | Southern Adelaide

We’re looking for a Service Advisor to join our team.

We’re a family-owned South Australian automotive business, and while experience is important to us, the right attitude and approach to our customers is just as important.

Our business is built around two things:

Our people and our customers.

We want our customers to feel that they have been genuinely looked after, not simply processed through a service department. That means good communication, taking ownership, following things through and doing what you say you will do.

The role

As a Service Advisor, you’ll be the important link between our customers and workshop team.

Your day will involve:

Greeting customers and building genuine relationships

Understanding their vehicle needs and providing clear advice

Managing bookings and repair orders

Keeping customers updated throughout the repair process

Working closely with technicians and the workshop team

Identifying maintenance and repair opportunities where appropriate

Ensuring vehicles are ready and customers are kept informed

Delivering an experience that makes customers want to come back

What we're looking for

Automotive Service Advisor experience is preferred, however, it isn't essential for the right candidate.

More importantly, we're looking for someone who:

Genuinely enjoys dealing with people

Has a strong customer service focus

Communicates confidently and professionally

Is organised and can manage a busy workload

Takes ownership and follows things through

Works well as part of a team

Has a positive attitude and is willing to learn

Takes pride in doing a good job

If you have automotive experience, that's a great advantage.

If you don't, but you have the right attitude, strong customer service skills and a genuine desire to learn, we'd still like to hear from you.

Why Wayne Phillis Automotive?

We believe a good workplace starts with good people.

We're proud of the culture we've built and the way our teams support each other. We also believe that customer satisfaction isn't just a KPI — it's the result of people who care about the job they do and the customers they look after.

If that sounds like the type of environment you'd like to be part of, we'd love to hear from you.

Which of the following statements best describes your right to work in Australia?