Service Advisor

Tony White Group; Mornington; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive remuneration package

Permanent full-time position

Career development and internal growth

Ongoing training and professional dev.

Supportive team environment

Five-day working week

Employee discounts via Flare

Fitness Passport access

Job summary

Tony White Group in Mornington is seeking a customer-focused Service Advisor to join the Service Department. You will coordinate vehicle servicing, liaise with customers, and keep them informed throughout the repair process.

Experience in a dealership and ERA Power knowledge are advantageous. Earn from a competitive remuneration package in a permanent full-time role with Mornington Ford & Kia.

Qualifications

• Experience as a Service Advisor is highly regarded but not essential.
• Experience within a dealership environment is preferred.
• ERA Power experience is advantageous.
• Exceptional customer service skills with the ability to build rapport with a diverse range of customers.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Ability to work autonomously and as part of a team in a fast-paced environment.
• Professional presentation with a positive, proactive attitude.
• Strong negotiation and problem-solving skills.
• Honest, reliable and flexible with a commitment to delivering quality customer service.
• A current unrestricted Australian Driver's Licence.

Responsibilities

• Welcome customers and manage the service check-in process
• Liaise with customers regarding servicing, repairs and maintenance requirements
• Explain recommended service work and provide accurate estimates
• Maintain regular communication with customers throughout the repair process
• Coordinate with Technicians to ensure work is completed efficiently and on time
• Respond to customer enquiries via phone, email and in person
• Prepare service documentation and invoices
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction
• Contribute to a positive, collaborative and customer-focused team environment

Skills

Customer service

Communication

Time management

Teamwork

Tools

ERA Power

Job description

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately‑owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visit www.tonywhitegroup.com.au.

ABOUT THE ROLE:

As part of the Tony White Group, Mornington Ford & Kia is seeking a highly motivated, customer‑focused Service Advisor to join our professional and friendly team.

As the first point of contact for our Service Department, you will play a key role in delivering an exceptional customer experience while ensuring the smooth coordination of vehicle servicing and repairs. This position is ideal for someone who enjoys working with people, thrives in a fast‑paced environment, and takes pride in delivering outstanding customer service.

Whether you are an experienced Service Advisor or have a strong background in customer service within the automotive industry, we would love to hear from you.

KEY RESPONSIBILITIES:

• Welcome customers and manage the service check‑in process
• Liaise with customers regarding servicing, repairs and maintenance requirements
• Explain recommended service work and provide accurate estimates
• Maintain regular communication with customers throughout the repair process
• Coordinate with Technicians to ensure work is completed efficiently and on time
• Respond to customer enquiries via phone, email and in person
• Prepare service documentation and invoices
• Resolve customer concerns professionally while maintaining a high level of customer satisfaction
• Contribute to a positive, collaborative and customer‑focused team environment

ABOUT YOU:

• Previous experience as a Service Advisor is highly regarded but not essential
• Previous experience within a dealership environment is preferred
• ERA Power experience is advantageous
• Exceptional customer service skills with the ability to build rapport with a diverse range of customers
• Excellent communication and interpersonal skills
• Strong organisational and time management skills with the ability to manage competing priorities
• Ability to work both autonomously and as part of a team in a fast‑paced environment
• Professional presentation with a positive, proactive attitude
• Strong negotiation and problem‑solving skills
• Honest, reliable and flexible with a commitment to delivering quality customer service
• A current unrestricted Australian Driver's Licence

BENEFITS:

• Competitive remuneration package commensurate with your skills and experience
• Permanent full‑time position with one of Australia's largest privately owned automotive groups
• Strong opportunities for career development and internal progression
• Ongoing training and professional development
• Supportive and collaborative team environment committed to customer excellence
• Five‑day working week
• Exclusive employee discounts and benefits through Flare
• Access to Fitness Passport – discounted fitness membership program

PLEASE NOTE:

• We conduct reference checks, pre‑employment medical assessments and AFP Criminal Record Checks
• Applicants must be physically located in Australia and hold full Australian working rights
• Mornington Ford & Kia is an equal opportunity employer committed to diversity, inclusion and gender equality
• Only shortlisted applicants will be contacted

If you're passionate about delivering exceptional customer service and are looking to build your career with one of Australia's leading automotive groups, we'd love to hear from you.