Service Advisor

Illawarra Toyota; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

Training & development opportunities

Work-life balance

Job summary

Illawarra Toyota is seeking a Service Advisor to join our team in a full-time capacity. You will be the primary contact for customers seeking vehicle maintenance, bridging customers with the service department to deliver efficient, friendly service.

As part of our dealership, you will manage bookings, provide quotes, discuss repairs and warranty options, and support a high-standard customer experience while contributing to team success.

Qualifications

• Proven experience in a customer-facing administrative role within retail or hospitality.
• Strong communication and interpersonal skills.
• Excellent organisational abilities to manage multiple bookings.
• Experience with computer systems and dealership management software or quick learner.

Responsibilities

• Greeting customers and understanding their service requirements.
• Taking detailed vehicle service bookings and recording requests.
• Explaining service recommendations and warranty options to customers.
• Providing accurate quotations and discussing pricing transparently.
• Coordinating with the service department to ensure timely delivery.
• Following up with customers after service completion.
• Maintaining accurate records of appointments and vehicle history.
• Processing payments and handling administrative paperwork.

Skills

Customer service

Administrative

Communication

Teamwork

Tools

Dealership software (DMS)

Job description

Illawarra Toyota is seeking a Service Advisor to join our team. This is a full-time position that plays a crucial role in delivering exceptional customer service and driving business growth. As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance and repair services, bridging the gap between our clients and our service department. This role is essential to maintaining customer satisfaction, retention and loyalty, whilst supporting the operational efficiency of our dealership.

Key responsibilities

Greeting customers in a warm and professional manner, understanding their service requirements and building strong relationships

Taking detailed vehicle service bookings and recording comprehensive service requests from customers

Explaining service recommendations and warranty options to customers in a clear and understandable way

Providing accurate quotations and discussing pricing with customers to ensure transparency and satisfaction

Coordinating with the service department to ensure timely job completion and vehicle delivery

Following up with customers regarding service completion and addressing any concerns or questions

Maintaining accurate records of service appointments, customer information and vehicle history

Processing customer payments and handling administrative documentation with accuracy

What we're looking for

Proven experience in a customer-facing administrative role, preferably within automotive, retail or hospitality sectors

Strong communication and interpersonal skills with the ability to build rapport with diverse customer groups

Excellent organisational abilities with the capacity to manage multiple bookings and enquiries simultaneously

Proficiency with computer systems and dealership management software, or a willingness to learn quickly

Attention to detail and accuracy when handling customer information, appointments and documentation

A genuine passion for delivering outstanding customer service and problem-solving

Ability to work effectively as part of a team in a fast-paced automotive environment

A professional appearance and commitment to representing Illawarra Toyota positively

What we offer

At Illawarra Toyota, we are committed to supporting our team members with a competitive benefits package and a positive work environment. We offer:

Ongoing training and professional development opportunities to support career progression within the automotive industry

A collaborative team culture that values customer service excellence

Opportunities to work with a leading automotive brand and respected local dealership

Support for work-life balance and a friendly workplace atmosphere

About us

Illawarra Toyota is a leading Toyota dealership serving the Illawarra region for many years. We are committed to delivering exceptional customer service, quality vehicles and comprehensive after-sales support. Our team is dedicated to building lasting relationships with our customers and providing them with the highest standards of professionalism and care. As a trusted member of the Toyota family, we pride ourselves on our reputation for reliability, transparency and customer satisfaction. We believe in fostering a supportive workplace where our team can thrive and take pride in their work.