Senior Service Advisor

Eagers Automotive; Maitland City Council; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Gym membership discount

Vehicle purchasing discount

Work-life balance

Job summary

Eagers Automotive is seeking a Senior Service Advisor in NSW to act as the primary contact for customers, both in person and on the phone. You will bridge the gap between customers and Sales, Service, and Repair departments, ensuring clear understanding of needs and timelines.

You will greet customers, determine requirements and charges, brief departments, and track progress while keeping clients informed. Strong admin, communication, and familiarity with ERA/Pentana systems are essential.

Qualifications

• Fully organised administration skills and ability to handle multiple tasks
• Excellent written and verbal communication for customer interactions
• Ability to understand customer requests and relay to relevant departments
• Knowledge of service department processes and customer service standards
• Current NSW driver’s licence is required

Responsibilities

• Greet customers and determine their needs and charges
• Brief the relevant department with clear timelines
• Track progress and keep customers updated on status
• Coordinate with Sales, Service and Repair teams to convey customer requirements
• Ensure technicians understand customer needs and proposed solutions
• Utilise Microsoft Office and internal systems to manage appointments and records

Skills

Organised

Exceptional communication

Customer service

Team coordination

Impeccable attention to detail

Tools

ERA system

Pentana

Microsoft Office

Job description

Do you have what it takes to be our nextSenior Service Advisor?

As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.

We’ll be upfront, this is a high-paced environment and you’ll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?

As the go–between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers’ needs, and that the recommended solutions are fully understood by the customers.

Your day in the office will consist of greeting customers, working out what’s needed and the charges. Then it’s up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.

To do this, you’ll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver’s licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs.

Still with us?

Why we'd be great together:

Yes, we've done well as a business – with over 300 dealerships across the country, we are Australia’s

largest automotive network. Truth is, our success is driven by our people.

We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that

people want to be part of. Here, everyone matters. Our people come from a diverse range of

backgrounds with a variety of skills, talents, and dreams, however no one is more or less important

than anyone else. Our shared vision, strong work ethic and our ‘can-do’ attitude makes us a well-oiled machine.

That's why when you join us, you'll be treated with courtesy and respect, but you'll also be

challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.

• Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and rewarding as possible with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.
• And if all that wasn't enough, you can also take advantage of other benefits like discounted gym
• memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life
• balance. You're welcome!