Ticketing Executive

Gold Coast FC; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

The SUNS are seeking a Ticketing Executive to manage day-to-day AFL and AFLW ticketing operations from our Gold Coast base, coordinating builds, offers and on-sales with Ticketek and Ticketmaster while delivering great member service.

You will work with Marketing, Data and Membership to grow crowds, support group bookings, and assist match-day operations, with availability for evenings and weekends to cover AFL/AFLW schedules.

Qualifications

• Experience using ticketing platforms and/or customer databases.
• Strong administration and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong written, verbal and interpersonal skills.
• Customer-focused and solutions-oriented approach.
• Confidence using Microsoft Office.
• Ability to work both collaboratively and independently.
• Willingness to work evenings, weekends and AFL/AFLW match days.
• Experience with Aspect or Archtics is a plus; interest in data and analytics is valued.

Responsibilities

• Coordinating day-to-day ticketing operations across AFL and AFLW
• Managing ticket builds, offers and on-sales with Ticketek and Ticketmaster
• Liaising with the AFL, opposition clubs and away venues on ticketing requirements
• Working with Marketing, Data and Membership to support ticket sales and crowd growth
• Supporting members with ticket access, redemptions, upgrades and additional purchases
• Managing group bookings and internal ticket requests
• Supporting match-day membership and ticketing operations
• Providing great service to members, fans and internal stakeholders
• Contributing to ticket sales, attendance and revenue targets

Skills

Ticketing platforms

Administration

Time management

Prioritisation

Communication

Microsoft Office

Collaboration & independence

Education

Marketing, Communications or related degree/diploma

Tools

Aspect

Archtics

Job description

Help bring more fans to the footy and deliver a seamless ticketing experience for members and fans.

As our Ticketing Executive, you’ll coordinate day-to-day ticketing operations across our AFL and AFLW programs. You’ll work with Marketing, Data and Membership to build crowds and grow ticket sales.

You’ll be the key contact for ticket agents Ticketek and Ticketmaster, the AFL, opposition clubs and away venues. You’ll also manage group bookings and internal ticket requests and deliver great service to members and fans.

This is a full-time position based at SUNS headquarters, next to People First Stadium, reporting to the Head of Ticketing and Data.

The opportunity

This is a hands-on role combining ticketing operations, customer experience and commercial growth. You’ll help ensure our ticketing processes run smoothly while identifying opportunities to grow ticket sales, attendance and engagement.

Working across the Club, you’ll support initiatives that bring more people to SUNS games and help turn ticket purchasers into long-term fans and members.

What you’ll be responsible for

• Coordinating day-to-day ticketing operations across AFL and AFLW
• Managing ticket builds, offers and on-sales with Ticketek and Ticketmaster
• Liaising with the AFL, opposition clubs and away venues on ticketing requirements
• Working with Marketing, Data and Membership to support ticket sales and crowd growth
• Supporting members with ticket access, redemptions, upgrades and additional purchases
• Managing group bookings and internal ticket requests
• Supporting match-day membership and ticketing operations
• Providing great service to members, fans and internal stakeholders
• Contributing to ticket sales, attendance and revenue targets

What we’re looking for

You’ll bring strong organisation, attention to detail and a can-do attitude, along with:

• Experience using ticketing platforms and/or customer databases
• Strong administration and time management skills
• The ability to manage competing priorities and meet deadlines
• Strong written, verbal and interpersonal skills
• A customer-focused and solutions-oriented approach
• Confidence using Microsoft Office
• The ability to work both collaboratively and independently
• Flexibility to work evenings, weekends and AFL and AFLW match days

Experience with Aspect or Archtics is a plus. Previous ticketing and/or consumer experience, an interest in data and analytics and experience in sport will also be highly regarded. A degree or diploma in Marketing, Communications or a related field is desirable.

Why join the SUNS?

Join a collaborative team where you’ll have the opportunity to work across AFL and AFLW, contribute directly to growing our crowds and supporter base, and help create great experiences for SUNS members and fans.