Fan Experience & Ticketing Lead – AFL/AFLW

Gold Coast FC; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

The SUNS are seeking a Ticketing Executive to manage day-to-day AFL and AFLW ticketing operations from our Gold Coast base, coordinating builds, offers and on-sales with Ticketek and Ticketmaster while delivering great member service.

You will work with Marketing, Data and Membership to grow crowds, support group bookings, and assist match-day operations, with availability for evenings and weekends to cover AFL/AFLW schedules.

Qualifications

• Experience using ticketing platforms and/or customer databases.
• Strong administration and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Strong written, verbal and interpersonal skills.
• Customer-focused and solutions-oriented approach.
• Confidence using Microsoft Office.
• Ability to work both collaboratively and independently.
• Willingness to work evenings, weekends and AFL/AFLW match days.
• Experience with Aspect or Archtics is a plus; interest in data and analytics is valued.

Responsibilities

• Coordinating day-to-day ticketing operations across AFL and AFLW
• Managing ticket builds, offers and on-sales with Ticketek and Ticketmaster
• Liaising with the AFL, opposition clubs and away venues on ticketing requirements
• Working with Marketing, Data and Membership to support ticket sales and crowd growth
• Supporting members with ticket access, redemptions, upgrades and additional purchases
• Managing group bookings and internal ticket requests
• Supporting match-day membership and ticketing operations
• Providing great service to members, fans and internal stakeholders
• Contributing to ticket sales, attendance and revenue targets

Skills

Ticketing platforms

Administration

Time management

Prioritisation

Communication

Microsoft Office

Collaboration & independence

Education

Marketing, Communications or related degree/diploma

Tools

Aspect

Archtics

Job description

The SUNS are seeking a Ticketing Executive to manage day-to-day AFL and AFLW ticketing operations from our Gold Coast base, coordinating builds, offers and on-sales with Ticketek and Ticketmaster while delivering great member service.

You will work with Marketing, Data and Membership to grow crowds, support group bookings, and assist match-day operations, with availability for evenings and weekends to cover AFL/AFLW schedules.