Fan Experience & AFL/AFLW Ticketing Lead

Gold Coast Football Club; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Gold Coast Football Club is seeking a Ticketing Executive to help drive ticketing operations for AFL and AFLW programs. You will coordinate day-to-day processes, manage ticket builds with Ticketek and Ticketmaster, and work with Marketing, Data and Membership to grow attendance and revenue.

You will be the main contact for ticket agents and liaise with AFL and away venues, delivering outstanding service to members and fans. This full-time role is based at SUNS HQ, with flexibility for match days.

Qualifications

• Experience with ticketing platforms or customer databases.
• Strong administration and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Customer-focused and solutions-oriented approach.
• Proficiency with Microsoft Office.
• Able to work collaboratively and independently.
• Flexibility to work evenings, weekends and match days.
• Experience with Archtics or Aspect is a plus; interest in data and analytics is valued.

Responsibilities

• Coordinate day-to-day ticketing operations across AFL and AFLW.
• Manage ticket builds, offers and on-sales with Ticketek and Ticketmaster.
• Liaise with AFL, opposition clubs and away venues on ticketing requirements.
• Collaborate with Marketing, Data and Membership to support ticket sales and crowd growth.
• Support members with ticket access, redemptions, upgrades and additional purchases.
• Manage group bookings and internal ticket requests.
• Support match-day membership and ticketing operations.
• Provide excellent service to members, fans and stakeholders.
• Contribute to ticket sales, attendance and revenue targets.

Skills

Ticketing platforms experience

Administration skills

Time management

Prioritisation

Customer service

MS Office

Teamwork & independence

Evenings/weekends flexibility

Archtics/Aspect experience

Education

Degree or diploma in Marketing/Communications

Tools

Archtics

Aspect

Job description

Gold Coast Football Club is seeking a Ticketing Executive to help drive ticketing operations for AFL and AFLW programs. You will coordinate day-to-day processes, manage ticket builds with Ticketek and Ticketmaster, and work with Marketing, Data and Membership to grow attendance and revenue.

You will be the main contact for ticket agents and liaise with AFL and away venues, delivering outstanding service to members and fans. This full-time role is based at SUNS HQ, with flexibility for match days.