Ticketing Executive

Gold Coast Football Club; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Job summary

Gold Coast Football Club is seeking a Ticketing Executive to help drive ticketing operations for AFL and AFLW programs. You will coordinate day-to-day processes, manage ticket builds with Ticketek and Ticketmaster, and work with Marketing, Data and Membership to grow attendance and revenue.

You will be the main contact for ticket agents and liaise with AFL and away venues, delivering outstanding service to members and fans. This full-time role is based at SUNS HQ, with flexibility for match days.

Qualifications

• Experience with ticketing platforms or customer databases.
• Strong administration and time management skills.
• Ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Customer-focused and solutions-oriented approach.
• Proficiency with Microsoft Office.
• Able to work collaboratively and independently.
• Flexibility to work evenings, weekends and match days.
• Experience with Archtics or Aspect is a plus; interest in data and analytics is valued.

Responsibilities

• Coordinate day-to-day ticketing operations across AFL and AFLW.
• Manage ticket builds, offers and on-sales with Ticketek and Ticketmaster.
• Liaise with AFL, opposition clubs and away venues on ticketing requirements.
• Collaborate with Marketing, Data and Membership to support ticket sales and crowd growth.
• Support members with ticket access, redemptions, upgrades and additional purchases.
• Manage group bookings and internal ticket requests.
• Support match-day membership and ticketing operations.
• Provide excellent service to members, fans and stakeholders.
• Contribute to ticket sales, attendance and revenue targets.

Skills

Ticketing platforms experience

Administration skills

Time management

Prioritisation

Customer service

MS Office

Teamwork & independence

Evenings/weekends flexibility

Archtics/Aspect experience

Education

Degree or diploma in Marketing/Communications

Tools

Archtics

Aspect

Job description

Help bring more fans to the footy and deliver a seamless ticketing experience for members and fans.

As our Ticketing Executive, you’ll coordinate day-to-day ticketing operations across our AFL and AFLW programs. You’ll work with Marketing, Data and Membership to build crowds and grow ticket sales.

You’ll be the key contact for ticket agents Ticketek and Ticketmaster, the AFL, opposition clubs and away venues. You’ll also manage group bookings and internal ticket requests and deliver great service to members and fans.

This is a full-time position based at SUNS headquarters, next to People First Stadium, reporting to the Head of Ticketing and Data.

The opportunity

This is a hands-on role combining ticketing operations, customer experience and commercial growth. You’ll help ensure our ticketing processes run smoothly while identifying opportunities to grow ticket sales, attendance and engagement.

Working across the Club, you’ll support initiatives that bring more people to SUNS games and help turn ticket purchasers into long-term fans and members.

What you’ll be responsible for

• Coordinating day-to-day ticketing operations across AFL and AFLW
• Managing ticket builds, offers and on-sales with Ticketek and Ticketmaster
• Liaising with the AFL, opposition clubs and away venues on ticketing requirements
• Working with Marketing, Data and Membership to support ticket sales and crowd growth
• Supporting members with ticket access, redemptions, upgrades and additional purchases
• Managing group bookings and internal ticket requests
• Supporting match-day membership and ticketing operations
• Providing great service to members, fans and internal stakeholders
• Contributing to ticket sales, attendance and revenue targets

What we’re looking for

You’ll bring strong organisation, attention to detail and a can-do attitude, along with:

• Experience using ticketing platforms and/or customer databases
• Strong administration and time management skills
• The ability to manage competing priorities and meet deadlines
• Strong written, verbal and interpersonal skills
• A customer-focused and solutions-oriented approach
• Confidence using Microsoft Office
• The ability to work both collaboratively and independently
• Flexibility to work evenings, weekends and AFL and AFLW match days
• Experience with Aspect or Archtics is a plus. Previous ticketing and/or consumer experience, an interest in data and analytics and experience in sport will also be highly regarded. A degree or diploma in Marketing, Communications or a related field is desirable.

Why join the SUNS?

Join a collaborative team where you’ll have the opportunity to work across AFL and AFLW, contribute directly to growing our crowds and supporter base, and help create great experiences for SUNS members and fans.