Consumer Engagement Executive

Gold Coast Football Club; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gold Coast Football Club is seeking a Consumer Engagement Executive to help grow, engage and retain our membership base on the Gold Coast. You will craft engaging communications, support sales and renewals, and help deliver memorable member events and experiences.

You will also handle day-to-day membership operations, respond to enquiries across phone, email and in person, and use member insights to improve engagement across the club.

Qualifications

• A qualification in Business, Communications or Marketing will be highly regarded.
• Experience in a membership-based organisation is preferred.
• Experience with CRM databases or the sports industry is beneficial.
• Excellent written and verbal communication skills are essential.
• Strong customer service and sales orientation with the ability to prioritise tasks.

Responsibilities

• Plan and deliver engaging membership communications.
• Write copy to keep members informed and engaged.
• Support membership sales, renewals and retention activity.
• Provide excellent service via phone, email and in person.
• Plan and run member events and experiences.
• Coordinate rewards, recognition, and engagement initiatives.
• Manage event invitations, registrations and guest lists.
• Keep membership site content accurate and up to date.
• Use insights to improve communications and engagement.
• Collaborate with Membership, Marketing, Events and other areas.

Skills

Confident communicator

Writing skills

Customer relationships

Sales & renewals

Organised

Detail oriented

Education

Business/Communications/Marketing qualification

Tools

CRM databases

Job description

Are you a great communicator who wants to play a part in creating great experiences for Gold Coast SUNS members?

We are looking for a Consumer Engagement Executive to join our Membership team and help grow, engage and retain our membership base.

You will help bring our membership communications and engagement initiatives to life, help deliver memorable member events and experiences, and find new ways to strengthen engagement and retention. You will also support day-to-day membership operations, including sales and renewals, responding to member enquiries and delivering a high level of customer service.

What you’ll be doing

Planning and delivering engaging membership communications

Writing copy that keeps members informed and engaged

Supporting membership sales, renewals and retention activity

Providing great service to prospective and existing members across phone, email and in person

Planning and delivering member events and experiences

Bringing Reward & Recognition, nurture and year-round engagement initiatives to life

Coordinating event invitations, registrations and guest lists

Keeping membership website content accurate, relevant and up to date

Using member insights and campaign performance to identify ways to improve communications and engagement

Working closely with Membership, Marketing, Events and other areas across the Club

What we’re looking for

A confident communicator with strong writing skills

Someone who genuinely enjoys talking to customers and building relationships

Comfortable with sales, renewals and the commercial side of membership

Is organised, detail-focused and comfortable managing competing priorities

A proactive, hands-on approach and willingness to jump in where needed

Is comfortable working with systems, databases and customer information

A collaborative team player who enjoys working towards shared goals

A qualification in Business, Communications or Marketing will be highly regarded. Previous experience in a membership-based organisation, CRM databases or the sports industry would also be beneficial.

If you’re a great communicator who enjoys working with people and wants the opportunity to work across communications, engagement, events and membership, we’d love to hear from you.