Member Experience & Engagement Specialist

Gold Coast SUNS; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Gold Coast SUNS is seeking a Consumer Engagement Executive to join our Membership team to grow, engage and retain our membership base. You’ll help bring membership communications to life, deliver memorable member events and experiences, and support day-to-day membership operations including sales and renewals with excellent customer service.

If you’re a great communicator who enjoys working with people and across communications, engagement, events and membership, we’d love to hear from you.

Qualifications

• Confident communicator with strong writing skills.
• Enjoy talking to customers and building relationships.
• Comfortable with sales, renewals and the commercial side of membership.
• Organised, detail-focused and able to manage competing priorities.
• Proactive, hands-on and willing to jump in where needed.
• Experience with systems, databases and customer information.
• Collaborative team player working toward shared goals.

Responsibilities

• Plan and deliver engaging membership communications.
• Write copy that informs and engages members.
• Support membership sales, renewals and retention activities.
• Provide excellent service to prospective and existing members via phone, email and in person.
• Plan and deliver member events and experiences.
• Coordinate Reward & Recognition and year-round engagement initiatives.
• Keep membership website content accurate and up to date.
• Use insights and campaign performance to improve communications and engagement.
• Collaborate with Membership, Marketing, Events and other areas across the Club.

Skills

Confident communicator

Strong writing skills

Customer relationship building

Sales & renewals

Organised & detail-focused

Systems & databases

Collaborative team player

Education

Business/Communications/Marketing degree

Tools

CRM databases

Job description

Gold Coast SUNS is seeking a Consumer Engagement Executive to join our Membership team to grow, engage and retain our membership base. You’ll help bring membership communications to life, deliver memorable member events and experiences, and support day-to-day membership operations including sales and renewals with excellent customer service.

If you’re a great communicator who enjoys working with people and across communications, engagement, events and membership, we’d love to hear from you.