Tenancy Sustainment Coordinator (12 months Full Time, Regional)

Work Initiatives; Maitland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

EAP Counselling Service

Additional Leave

Job summary

Hume Community Housing in NSW is seeking a Tenancy Sustainment Coordinator (12 months, full time) to work with customers, provide tailored support, education and advocacy to promote housing stability.

Based across Maitland and Raymond Terrace, you will collaborate with internal teams and external providers to address complex cases, including hoarding, domestic violence, and tenancy legislation, while maintaining records and ensuring compliance.

Qualifications

• Police Check, Working with Children Check, NDIS Worker Screening Check.
• Current NSW Driver’s Licence and access to a fully insured vehicle.
• Knowledge of Residential Tenancies Act (RTA) and NCAT processes.
• Minimum two years’ experience in community services, housing or related sector.
• Experience coordinating and managing casework.
• Intermediate computer skills, including Microsoft Outlook, Word and Excel.

Responsibilities

• Assess customer needs, identify goals and develop tenancy sustainment support plans.
• Build customers’ independence and capability to maintain their tenancy.
• Coordinate referrals and connect customers with appropriate support services.
• Provide education on tenancy rights and responsibilities.
• Manage complex tenancy matters and provide advocacy where required.
• Build effective relationships with internal teams and external stakeholders.
• Maintain accurate records, case notes and reporting outcome requirements.
• Ensure compliance with relevant legislation, policies and procedures.
• Identify opportunities to strengthen programs through partnerships and funding initiatives.

Skills

Customer focus

Stakeholder management

Advocacy

Case coordination

MS Outlook & Excel

Tools

Microsoft Outlook

Excel

Job description

Tenancy Sustainment Coordinator (12 months Full Time, Regional)

As a Tenancy Sustainment Coordinator, you will work directly with customers to provide tailored support, education and advocacy that promotes housing stability and independence.

You will collaborate with internal teams and external service providers to address complex matters including hoarding and squalor, anti-social behaviour, domestic and family violence, and mandatory reporting requirements.

This role requires strong customer focus, excellent stakeholder management skills and a genuine passion for improving outcomes for vulnerable communities.

This is a full time 12-month maximum term contract role, based in our Regional offices across Maitland and Raymond Terrace.

KEY RESPONSIBILITIES

• Assess customer needs, identify goals and develop tenancy sustainment support plans
• Build customers’ independence and capability to maintain their tenancy
• Coordinate referrals and connect customers with appropriate support services
• Provide education on tenancy rights and responsibilities
• Manage complex tenancy matters and provide advocacy where required
• Build effective relationships with internal teams and external stakeholders
• Maintain accurate records, case notes and reporting outcome requirements
• Ensure compliance with relevant legislation, policies and procedures
• Identify opportunities to strengthen programs through partnerships and funding initiatives

REQUIREMENTS

• Police Check, Working with Children Check, NDIS Worker Screening Check
• Current NSW Driver’s Licence and access to a fully insured vehicle
• Understanding of relevant legislation, including Residential Tenancies Act (RTA) and NCAT processes
• Minimum two years’ experience in community services, housing or related sector
• Experience coordinating and managing casework
• Intermediate computer skills, including Microsoft Outlook, Work and Excel

WHY WORK WITH US?

As a leading community housing provider, Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Salary packaging
• Access to EAP Counselling Service
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.