Tenant Participation Officer

Department: Housing Programs & Products; Central Coast; Hybrid; AUD 103,000 - 114,000; Part time

Benefits offered by this job

Health & Wellbeing Programs

Employee Assistance Programs

Flexible working arrangements

Job summary

The Department of Communities and Justice (DCJ) in Tuggerah seeks a Tenant Participation Officer to coordinate and deliver tenant engagement initiatives that amplify tenant voices and support service improvements. The role fosters community wellbeing and strengthens sustainable tenancies across Homes NSW communities.

This hybrid position requires 80% in-office work in Tuggerah and is a temporary role until June 2027, with responsibilities including community events, stakeholder coordination, and

Responsibilities

• Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.
• Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such.
• Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums.
• Undertake associated administrative duties.

Job description

$102,936 - $113,579 a year

Casual/Temporary

Hybrid

Location –Tuggerah Northern Sydney Based Hybrid 80% in office mandatory

Employment type – Temporary roles until June 2027

Grade/Salary – Grade 5/6 $102,936 - $113,579

Your role

The Tenant Participation Officer coordinates the development and delivery of tenant engagement initiatives that amplify tenant voices, support service improvement, and enhance community wellbeing. The role also manages key relationships and partnerships to strengthen communication, improve service access, and promote sustainable tenancies across Homes NSW communities.

What you’ll do

• Coordinate, assist and deliver the development of community-based projects, deliver activities to facilitate increased participation of residents in community capacity building and neighbourhood activities via community events.
• Develop and implement a range of tenant feedback systems, ongoing consultative/advisory arrangements and mechanisms with individual social housing residents, families, organisations (government and non-government) and the local community.
• Organise, attend and contribute to community meetings and workshops and network with external stakeholders including Council, Education, Police & Indigenous agencies, residents and resident groups.
• Contribute to the design, implementation, monitoring and review of strategic social plans and contribute to community / client suggestion feasibility reviews.
• Contribute to tenant and community involvement and empowerment planning to improve Homes NSW performance in selected housing management activities.
• Assist in identifying social infrastructure needs (both physical and non-physical) within the community and develop innovative strategies and programs to address such.
• Continuously growing tenant engagement through the ongoing facilitation and professional governance of the Neighbourhood Advisory Boards and other mediums.
• Undertake associated administrative duties.

What we’re looking for

• Proven ability to organise, set up and attend in community engagement activities, including meet and greets, community forums, outreach sessions and local events.
• Strong administration and project support skills, including coordinating meetings, venue bookings, catering, stakeholder communications, surveys, action tracking and records management.
• Well-developed written communication skills with experience preparing flyers, promotional content, SMS communications, reports, feedback summaries and other engagement materials.
• Ability to build productive relationships with tenants, community groups, government agencies and service providers, while supporting initiatives that improve tenant participation, community connection and access to services.
• Proven experience with event operations through the efficient movement, setup and management of equipment such as marquees and merchandise, attending and contributing to the smooth delivery of public and community engagement activities.
• Ability to devise solutions, anticipate tenant and community concerns and previous experience in dealing with tenant communities.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Wednesday 18 November 2026 at 11:59pm AEST

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Belina Twomey at **************@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact ***********@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

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