Regional Housing Stability & Tenant Support Coordinator

Work Initiatives; Maitland; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

EAP Counselling Service

Additional Leave

Job summary

Hume Community Housing in NSW is seeking a Tenancy Sustainment Coordinator (12 months, full time) to work with customers, provide tailored support, education and advocacy to promote housing stability.

Based across Maitland and Raymond Terrace, you will collaborate with internal teams and external providers to address complex cases, including hoarding, domestic violence, and tenancy legislation, while maintaining records and ensuring compliance.

Qualifications

• Police Check, Working with Children Check, NDIS Worker Screening Check.
• Current NSW Driver’s Licence and access to a fully insured vehicle.
• Knowledge of Residential Tenancies Act (RTA) and NCAT processes.
• Minimum two years’ experience in community services, housing or related sector.
• Experience coordinating and managing casework.
• Intermediate computer skills, including Microsoft Outlook, Word and Excel.

Responsibilities

• Assess customer needs, identify goals and develop tenancy sustainment support plans.
• Build customers’ independence and capability to maintain their tenancy.
• Coordinate referrals and connect customers with appropriate support services.
• Provide education on tenancy rights and responsibilities.
• Manage complex tenancy matters and provide advocacy where required.
• Build effective relationships with internal teams and external stakeholders.
• Maintain accurate records, case notes and reporting outcome requirements.
• Ensure compliance with relevant legislation, policies and procedures.
• Identify opportunities to strengthen programs through partnerships and funding initiatives.

Skills

Customer focus

Stakeholder management

Advocacy

Case coordination

MS Outlook & Excel

Tools

Microsoft Outlook

Excel

Job description

Hume Community Housing in NSW is seeking a Tenancy Sustainment Coordinator (12 months, full time) to work with customers, provide tailored support, education and advocacy to promote housing stability.

Based across Maitland and Raymond Terrace, you will collaborate with internal teams and external providers to address complex cases, including hoarding, domestic violence, and tenancy legislation, while maintaining records and ensuring compliance.