Customer Service Officer

Hume Community Housing; Maitland; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Access to EAP Counselling Service

Additional Leave

Résumé du poste

Hume Community Housing is seeking a Customer Service Officer for a full-time, 12-month maximum term role across Maitland and Raymond Terrace offices. You will respond to inquiries via phone, email and in person with empathy and solutions-focused service.

Responsibilities include handling housing and tenancy inquiries, directing customers to the right teams, and maintaining records while supporting rental payments and general administration.

Qualifications

• Current Police Check.
• Working with Children Check.
• NDIS Worker Screening Check.
• Previous customer service experience (phone, email and face-to-face).

Responsabilités

• Respond to customer enquiries via phone, email and in person.
• Provide accurate information regarding housing services and tenancy matters.
• Triage enquiries and direct customers to the appropriate team.
• Process customer requests and maintain accurate records.
• Support rental payment enquiries and general administration.
• Work collaboratively with internal teams to ensure timely resolution of customer enquiries.
• Deliver positive customer experience with every interaction.

Connaissances

Customer service

Communication

Enquiry handling

Teamwork

Description du poste

As a Customer Service Officer at Hume Housing, you’ll be the welcoming face and voice of Hume Community Housing. You’ll provide outstanding customer service by responding to enquiries via phone, email and face-to-face, ensuring every interaction is professional, empathetic and solution focused.

This is a full time role on a 12 month maximum term contract based across our Maitland and Raymond Terrace Offices.

KEY RESPONSIBILITIES:

• Respond to customer enquiries via phone, email and in person
• Provide accurate information regarding housing services and tenancy matters
• Triage enquiries and direct customers to the appropriate team
• Process customer requests and maintain accurate records
• Support rental payment enquiries and general administration
• Work collaboratively with internal teams to ensure timely resolution of customer enquiries
• Deliver positive customer experience with every interaction

REQUIREMENTS:

• Current Police Check
• Working with Children Check
• NDIS Worker Screening Check
• Previous customer service experience (phone, email and face-to-face)

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Salary packaging
• Access to EAP Counselling Service
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.