Tenancy Manager

The Housing Trust; Coniston; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

35-hour work week

Salary packaging options

HT Day Out (Wellbeing leave)

Employee Assistance Program

Wellbeing initiatives

Job summary

Housing Trust in Coniston, NSW is seeking an experienced Tenancy Manager to join our team on a full‑time, 12‑month maximum‑term contract. You will manage a portfolio of properties in line with the Residential Tenancies Act and our values, delivering high-quality tenancy support and timely property turnarounds.

You will work 35 hours per week with above‑award salary, salary packaging options, wellbeing leave, and access to an Employee Assistance Program to support you and your family.

Qualifications

• Demonstrated experience in tenancy management within community housing or a comparable environment.
• Strong knowledge of tenancy legislation and best-practice management.
• Highly developed customer service and communication skills.
• Proven ability to advocate and negotiate outcomes.

Responsibilities

• Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values
• Providing high-quality, respectful, and timely tenancy management services to customers
• Proactively managing vacancies, allocations, and property turnaround times
• Co-managing rent assessments, arrears, tenancy-related debt, and end-of-tenancy processes to meet financial targets
• Maintaining accurate records and collaborating with internal teams and external partners

Skills

Tenancy management

Customer service

Communication

Negotiation

Education

Certificate IV in Social Housing

Job description

Housing Trust
Coniston, NSW
Full‑time maximum‑term contract (12 months)
$80,000 - $85,790 + Super (dependent on experience and skills)

Make a meaningful difference through expert tenancy management

Join Housing Trust and bring your experience to a role where your professional judgement, tenancy expertise, and relationship‑building skills directly support housing stability and stronger communities across the Illawarra.

Housing Trust delivers social, affordable, and market housing for individuals and families with diverse and often complex needs. Our Tenancy Managers play a critical role in sustaining tenancies, ensuring legislative compliance, and delivering high‑quality, customer‑centred housing services.

• 35-hour work week with above award salary
• Salary packaging options to boost your take-home pay
• Extra leave for wellbeing (HT Day Out)
• Employee Assistance Program for you and your family
• Wellbeing initiatives, staff events, and recognition programs

Inclusive workplace:

We celebrate and value diversity in all its forms

About the Role

We are currently recruiting an experienced Tenancy Manager to join our team on a full‑time, 12‑month maximum‑term contract.

As a Tenancy Manager, you will manage a portfolio of properties and tenancies within the community housing sector, supporting a diverse range of customers to successfully sustain their tenancies.

Responsibilities

• Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values
• Providing high‑quality, respectful, and timely tenancy management services to customers
• Proactively managing vacancies, allocations, and property turnaround times
• Co‑managing rent assessments, arrears, tenancy‑related debt, and end‑of‑tenancy processes to meet financial targets
• Advocating and negotiating to achieve balanced outcomes that support tenancy sustainability and organisational requirementsCollaborating with internal teams and external stakeholders, including support and referral partners
• Maintaining accurate records, including leases, tenant and property data, compliance documentation, and risk assessments

What We’re Looking For

Requirements

• Demonstrated experience in tenancy management within community housing or a comparable environment
• Relevant tertiary qualifications or equivalent experience (e.g. Certificate IV in Social Housing or similar)
• Strong knowledge of the Residential Tenancies Act and best‑practice tenancy management principles
• Highly developed customer service and communication skills
• Proven ability to manage complex tenancy issues, advocate effectively, and negotiate outcomes

If you’re an experienced tenancy professional seeking a role where your expertise is genuinely valued, we encourage you to apply.

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values