Housing Officer

Hume Community Housing; Fairfield; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

EAP Counselling Service

Additional Leave

Job summary

Hume Community Housing is recruiting a Housing Officer for Western and South West Sydney. You will manage a diverse tenancy portfolio, assist customers to sustain tenancies and contribute to safe neighbourhoods. The role includes home visits, inspections and proactive case management with NCAT involvement.

You will work with internal teams and external stakeholders to ensure tenancy compliance and positive outcomes for residents, including managing financial hardship and complex customer matters.

Qualifications

• Must have understanding of the Residential Tenancies Act and NCAT processes.
• Minimum 2 years’ experience in a community services, housing or related sector.

Responsibilities

• Manage a portfolio of tenancies and maintain accurate customer records.
• Conduct routine property inspections and complete follow-up actions.
• Support customers to sustain their tenancies and achieve positive outcomes.
• Resolve tenancy issues, complaints and anti-social behaviour matters.
• Monitor rent and non-rent accounts and assist customers experiencing financial hardship.
• Build strong relationships with internal teams and external stakeholders.
• Ensure compliance with tenancy legislation, policies and procedures.

Education

Certificate IV in Community Services or equivalent

Job description

As a Housing Officer, you’ll manage a diverse portfolio of housing tenancies, supporting customers to maintain successful tenancies and contributing to safe, positive neighbourhoods.

You’ll build relationships, solve problems and manage everything from tenancy compliance and arrears, to property, wellbeing and complex customer matters. With home visits, inspections, stakeholder engagement and NCAT matters all part of the mix, this is a role where every day brings something different.

We have a full time (35 hours a week) permanent opportunity available based in Western and South West Sydney. The role is suited to experienced housing or community services professional who thrives on variety, meaningful customer engagement and managing a diverse caseload.

KEY RESPONSIBILITIES

• Manage a portfolio of tenancies and maintain accurate customer records
• Conduct routine property inspections and complete follow-up actions
• Support customers to sustain their tenancies and achieve positive outcomes
• Resolve tenancy issues, complaints and anti-social behaviour matters
• Monitor rent and non-rent accounts and assist customers experiencing financial hardship
• Build strong relationships with internal teams and external stakeholders
• Ensure compliance with tenancy legislation, policies and procedures

REQUIREMENTS

• Minimum 2 years’ experience in a community services, housing or related sector
• An understanding of the Residential Tenancies Act and NCAT processes.
• Current NSW Driver Licence and access to a comprehensively insured vehicle
• Police Check, Working With Children Check, NDIS Worker Screening Check
• Certificate IV in Community Services or equivalent (desirable)

WHY WORK WITH US?

As a leading community housing provider,Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies forownersand provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Salary packaging
• Access to EAP Counselling Service
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.