Tenancy Manager

Illawarra Rugby League; Wollongong City Council; Presencial; AUD 80.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35-hour work week

Salary packaging

Flexible work arrangements

Extra leave for wellbeing

Employee Assistance Program

Wellbeing initiatives

Inclusive workplace

Descripción de la vacante

Housing Trust in Coniston, NSW seeks an experienced Tenancy Manager for a full‑time 12‑month maximum‑term contract. You will manage a portfolio of properties and tenancies, delivering high‑quality tenancy management services to support housing stability for diverse customers.

The role emphasizes expert judgement, relationship building, and adherence to tenancy legislation, with a 35‑hour work week and hybrid work options. Competitive salary plus super is offered.

Formación

• Experience in tenancy management within community housing or similar.
• Certificate IV in Social Housing or equivalent.
• Strong knowledge of the Residential Tenancies Act and best‑practice tenancy management.
• Excellent customer service and communication skills.
• Proven ability to advocate and negotiate outcomes.

Responsabilidades

• Manage a tenancy portfolio in line with legislation, internal policies and values.
• Provide high‑quality, respectful tenancy management services.
• Proactively manage vacancies, allocations and property turnaround times.
• Co‑manage rent assessments, arrears and end‑of‑tenancy processes to meet targets.
• Advocate and negotiate to support tenancy sustainability and organisational needs.
• Collaborate with internal teams and external stakeholders.
• Maintain accurate records including leases, data, compliance and risk assessments.

Conocimientos

Tenancy management

Customer service

Communication skills

Stakeholder collaboration

Educación

Certificate IV in Social Housing or similar

Descripción del empleo

Tenancy Manager

Housing Trust

Coniston, NSW

Full‑time maximum‑term contract (12 months)

$80,000 - $85,790 + Super (dependent on experience and skills)

Make a meaningful difference through expert tenancy management

Join Housing Trust and bring your experience to a role where your professional judgement, tenancy expertise, and relationship‑building skills directly support housing stability and stronger communities across the Illawarra.

Housing Trust delivers social, affordable, and market housing for individuals and families with diverse and often complex needs. Our Tenancy Managers play a critical role in sustaining tenancies, ensuring legislative compliance, and delivering high‑quality, customer‑centred housing services.

Enjoy Outstanding Benefits

• 35‑hour work week with above‑award salaries
• Salary packaging options to boost your take-home pay
• Flexible work arrangements (Hybrid work)
• Extra leavefor wellbeing (HT Day Out)
• Employee Assistance Programfor you and your family
• Wellbeing initiatives, staff events, and recognition programs
• Inclusive workplace:We celebrate and value diversity in all its forms

About the Role

We are currently recruiting an experienced Tenancy Manager to join our team on a full‑time, 12‑month maximum‑term contract.

As a Tenancy Manager, you will manage a portfolio of properties and tenancies within the community housing sector, supporting a diverse range of customers to successfully sustain their tenancies.

You will be responsible for:

• Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values
• Providing high‑quality, respectful, and timely tenancy management services to customers
• Proactively managing vacancies, allocations, and property turnaround times
• Co‑managing rent assessments, arrears, tenancy‑related debt, and end‑of‑tenancy processes to meet financial targets
• Advocating and negotiating to achieve balanced outcomes that support tenancy sustainability and organisational requirements
• Collaborating with internal teams and external stakeholders, including support and referral partners
• Maintaining accurate records, including leases, tenant and property data, compliance documentation, and risk assessments

What We’re Looking For

To succeed in this role, you will bring:

• Demonstrated experience in tenancy management within community housing or a comparable environment
• Relevant tertiary qualifications or equivalent experience (e.g. Certificate IV in Social Housing or similar)
• Strong knowledge of the Residential Tenancies Act and best‑practice tenancy management principles
• Highly developed customer service and communication skills
• Proven ability to manage complex tenancy issues, advocate effectively, and negotiate outcomes

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre‑employment stage will be required to undergo pre‑employment checks including reference checks, pre‑employment testing, satisfactory National Criminal History Check, and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values