Tenancy Manager - Affordable Housing

The Housing Trust; Coniston; Sur place; AUD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Salary packaging options

HT Day Out leave

Employee Assistance Program

Wellbeing initiatives and staff events

Résumé du poste

The Housing Trust is expanding its affordable housing portfolio and seeks an experienced tenancy or property management professional to join our team in NSW. You will manage tenancies across an allocated portfolio with a focus on affordable and fee-for-service properties, including social and market tenancies as required.

In this role you will balance tenant outcomes with owner expectations, ensure compliance with the Residential Tenancies Act 2010 (NSW), and drive sustainable portfolio

Qualifications

• Experience in tenancy management, affordable housing, or residential property management.
• Solid knowledge of the Residential Tenancies Act 2010 (NSW) responsibilities.
• Experience managing a residential portfolio including commencements, inspections, rent, arrears, maintenance.
• Ability to balance financial, contractual, operational and customer impacts.
• Strong relationship-management and stakeholder engagement.
• Excellent written and verbal communication; detail-oriented and organised.
• Proficiency with tenancy management systems and Microsoft 365.
• Experience with fee-for-service arrangements or leasehold/portfolio diversity is advantageous.

Responsabilités

• Manage tenancies from commencement through vacate across allocated portfolio.
• Coordinate commencements, inspections, condition reports, routine tenancy management and exits.
• Apply affordable housing eligibility, income reviews and rent-setting.
• Monitor rent accounts, arrears, bonds, and recoverable charges.
• Handle tenancy breaches, disputes and formal tenancy action when required.
• Identify and coordinate repairs, maintenance, hazards and compliance.
• Support vacant property turnaround and new tenancy commencements.
• Build relationships with tenants, owners, landlords, contractors and partners.
• Provide timely, accurate portfolio information to owners and partners.

Connaissances

Tenancy management

Affordable housing

Property management

Relationship management

Communication

Organisation

Microsoft 365

Outils

Microsoft 365

Description du poste

Make a meaningful difference while helping shape the future of affordable housing

Housing Trust is expanding its affordable housing and fee-for-service portfolio, creating an opportunity for an experienced tenancy or property management professional to join our team.

As our Tenancy Manager – Affordable Housing, you will provide professional end-to-end tenancy and property management across an allocated portfolio, with a primary focus on affordable and fee-for-service properties. You may also manage social and market properties as required.

This role will suit someone who combines strong tenancy management expertise with commercial awareness. You will understand the importance of delivering positive tenant outcomes while protecting owner and organisational interests, meeting contractual commitments and supporting the sustainable performance of the portfolio.

35-hour work week with above-award salary

Salary packaging options to boost your take-home pay

Extra leave for wellbeing through our HT Day Out

Employee Assistance Program for you and your family

Wellbeing initiatives, staff events and recognition programs

An inclusive workplace where diversity is celebrated and valued

About the Role

You will manage tenancies from commencement through to vacate, ensuring properties and tenancies are managed professionally, efficiently and in line with legislative, contractual and customer service requirements.

As a key relationship point between tenants, property owners, partners and Housing Trust, you will balance customer needs with owner expectations, legislative obligations, financial considerations and agreed service levels.

You will be responsible for:

• Managing an allocated portfolio of affordable, fee-for-service, social and market tenancies
• Coordinating tenancy commencements, inspections, property condition reports, routine tenancy management and exits
• Applying affordable housing eligibility, income review and rent-setting requirements accurately and consistently
• Monitoring rent accounts, arrears, tenant debt, bonds and recoverable charges
• Managing tenancy breaches, complaints, disputes and formal tenancy action where required
• Identifying and coordinating repairs, maintenance, hazards and compliance matters
• Supporting efficient vacant property turnaround and new tenancy commencement
• Building constructive relationships with tenants, property owners, landlords, contractors, building managers and support providers
• Providing property owners and partners with timely, accurate and professional advice, updates and portfolio information
• Identifying and managing property, tenancy, financial, contractual and reputational risks within your delegation

What We’re Looking For

You are an experienced tenancy or property management professional who can deliver a respectful customer experience while maintaining a clear focus on portfolio performance, risk and contractual obligations.

You understand that being commercially minded in community housing means making balanced decisions that support tenants, meet owner expectations, and protect Housing Trust’s long-term sustainability and reputation.

You will bring:

• Demonstrated experience in tenancy management, affordable housing, community housing or residential property management
• Sound working knowledge of the Residential Tenancies Act 2010 (NSW) and the responsibilities of landlords and tenants
• Experience managing a residential portfolio, including tenancy commencements, inspections, rent and arrears, maintenance, breaches and tenancy exits
• The ability to consider financial, contractual, operational and customer impacts when making decisions
• Strong relationship-management skills and confidence working with tenants, property owners, landlords, contractors and other stakeholders
• Strong written and verbal communication, negotiation, problem-solving and conflict-resolution skills
• A high level of organisation, initiative and attention to detail
• The ability to manage competing priorities, meet deadlines and work independently
• Confidence using property or tenancy management systems and Microsoft 365 applications
• Experience with affordable housing eligibility, income reviews, rent setting, fee-for-service arrangements, leasehold properties or privately owned portfolios will be highly regarded.

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values