Tenancy Relations Officer

Work Initiatives; Maitland; Presencial; AUD 93.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

No after-hours or weekend work

Pool vehicle for work-related travel

Salary packaging benefits

Paid Birthday Leave

Annual training allowance and paid/stu

Annual training allowance and paid/tu

Discounted gym membership (Fitness PAS

Employee Assistance Program (EAP)

Annual flu vaccination program

Descripción de la vacante

Home in Place, based in Newcastle, seeks a tenancy management professional to oversee a portfolio of community housing tenancies across Newcastle and Lake Macquarie. You will support tenants to sustain tenancies, engage with support services, and advocate for positive outcomes within legislation and policy.

You will collaborate with partners to assist people from diverse backgrounds and with varying support needs, ensuring compliance and high standards of service delivery.

Formación

• Experience in tenancy management within community, public or private housing.
• Knowledge of the Residential Tenancies Act and tenancy management practices.
• Experience working with people from diverse backgrounds and those with complex needs.
• Strong communication, conflict resolution and problem-solving skills.
• Experience preparing for and representing matters at NCAT (highly regarded).
• Strong administration and computer skills.
• Current NSW Driver Licence.

Responsabilidades

• Managing a portfolio of community housing tenancies
• Building and maintaining positive tenant relationships
• Conducting property inspections and home visits
• Managing tenancy-related issues in accordance with legislation and policy
• Liaising with support providers and external stakeholders
• Preparing tenancy documentation and maintaining accurate records
• Representing tenancy matters at NCAT where required

Conocimientos

Tenancy management

Stakeholder engagement

Administrative skills

Conflict resolution

NCAT representation

Communication skills

Driver Licence

Herramientas

Administrative software

Descripción del empleo

Looking for a tenancy management role that offers genuine work-life balance while making a real difference in the community?

About Us

Home in Place is one of Australia's largest not-for-profit community housing providers. We believe everyone deserves access to safe, affordable housing and we're committed to supporting our tenants to sustain their tenancies and thrive in their communities.

The Role

Based in Newcastle, you'll manage a portfolio of community housing properties across Newcastle and Lake Macquarie. This is a rewarding role that combines tenancy management, tenant support, stakeholder engagement and advocacy. You'll work closely with tenants to help them maintain stable housing while ensuring compliance with relevant legislation and organisational policies. You'll also work collaboratively with support services and community partners to achieve positive tenancy outcomes for people from diverse backgrounds and with varying support needs.

Key responsibilities include:

• Managing a portfolio of community housing tenancies
• Building and maintaining positive tenant relationships
• Conducting property inspections and home visits
• Managing tenancy-related issues in accordance with legislation and policy
• Liaising with support providers and external stakeholders
• Preparing tenancy documentation and maintaining accurate records
• Representing tenancy matters at NCAT where required

About You

You are an experienced tenancy, property or housing professional who is passionate about helping people achieve stable housing outcomes.

• Experience in tenancy management within community, public or private housing
• Knowledge of the Residential Tenancies Act and tenancy management practices
• Experience working with people from diverse backgrounds and those with complex needs
• Strong communication, conflict resolution and problem-solving skills
• Experience preparing for and representing matters at NCAT (highly regarded)
• Strong administration and computer skills
• Current NSW Driver Licence

What You'll Get

• Permanent full-time position
• SCHADS Level 4 (approximately $93,000 - $98,000 package including salary packaging benefits, dependent on experience)
• Newcastle-based role servicing Newcastle and Lake Macquarie
• No after-hours or weekend work
• Access to a pool vehicle for work-related travel
• Not-for-profit salary packaging
• Paid Birthday Leave
• Annual training allowance and paid study leave
• Discounted gym membership (Fitness Passport)
• Free, confidential Employee Assistance Program (EAP)
• Annual flu vaccination program
• Supportive, values-driven team culture
• Meaningful work that helps create positive housing outcomes for the community

Why Join Home in Place?

Many of our team members come from community housing, public housing and residential property management backgrounds. They join us because they want to continue using their tenancy management expertise while enjoying greater work-life balance and the opportunity to make a genuine difference in people's lives.

Our Commitment

Home in Place values diversity and inclusion and welcomes applications from people of all backgrounds. If you require adjustments during the recruitment process, please contact our Recruitment Team and we'll work with you to meet your needs. Home in Place is committed to maintaining the highest standards of child safety and protection.