Technical Support Engineer-Req#: 36317145

Salt; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

Salt Digital Recruitment is seeking a Technical Support Engineer UX based in Sydney to tackle complex technical challenges while supporting a leading digital workflow platform. In this role, you will help diagnose and resolve critical issues, ensuring customer satisfaction through exceptional technical guidance.

The ideal candidate has a background in troubleshooting technical issues, knowledge of web technologies, and excellent communication skills. Join a high-performing team with hybrid working options available.

Qualifications

• Ability to troubleshoot complex technical issues.
• Strong problem-solving mindset with analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Diagnose and resolve challenging issues on the platform.
• Provide exceptional technical guidance to high-value customers.

Skills

Troubleshoot complex technical issues

Log analysis & debugging

Web technologies (JavaScript, CSS, XML, HTML, XHTML)

Understanding of relational databases (MySQL, Oracle)

Education

Bachelor’s in Computer Information Systems or equivalent experience

Job description

Technical Support Engineer UX

Are you ready to take on complex technical challenges while supporting one of the world's leading digital workflow platforms? We’re looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners.

About the Role

You’ll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You’ll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers.

What We’re Looking For

• Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in a technical support focused role.
• Strong problem solving mindset with analytical skills.
• Proficiency in log analysis & debugging concepts.
• Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML).
• Some understanding of relational databases (MySQL, Oracle).
• Knowledge of web application stacks.

Soft Skills & Requirements

• Excellent written & verbal communication skills.
• Ability to simplify complex problems for customers.
• Strong stakeholder and customer management skills.

Qualifications

• Bachelor’s (or higher) in Computer Information Systems or equivalent experience.

Location & Eligibility

• Must be Sydney based (Hybrid working options are available).
• For this role only Permanent Residents or AU Citizens will be considered.

Benefits

If you’re passionate about solving technical challenges, thrive in customer‑facing environments, and want to be part of a high‑performing team we’d love to hear from you!

Legal and Diversity Statement

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.