UX Platform Technical Support Engineer – Hybrid (Sydney)

Salt Digital Recruitment; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

Salt Digital Recruitment is seeking a Technical Support Engineer UX based in Sydney to tackle complex technical challenges while supporting a leading digital workflow platform. In this role, you will help diagnose and resolve critical issues, ensuring customer satisfaction through exceptional technical guidance.

The ideal candidate has a background in troubleshooting technical issues, knowledge of web technologies, and excellent communication skills. Join a high-performing team with hybrid working options available.

Qualifications

• Ability to troubleshoot complex technical issues.
• Strong problem-solving mindset with analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Diagnose and resolve challenging issues on the platform.
• Provide exceptional technical guidance to high-value customers.

Skills

Troubleshoot complex technical issues

Log analysis & debugging

Web technologies (JavaScript, CSS, XML, HTML, XHTML)

Understanding of relational databases (MySQL, Oracle)

Education

Bachelor’s in Computer Information Systems or equivalent experience

Job description

Salt Digital Recruitment is seeking a Technical Support Engineer UX based in Sydney to tackle complex technical challenges while supporting a leading digital workflow platform. In this role, you will help diagnose and resolve critical issues, ensuring customer satisfaction through exceptional technical guidance.

The ideal candidate has a background in troubleshooting technical issues, knowledge of web technologies, and excellent communication skills. Join a high-performing team with hybrid working options available.