Technical Support Engineer

Salt; Sydney; Hybrid; AUD 71,816 - 94,233; Full time

Job summary

A tech service company is looking for a Technical Support Engineer in Sydney. The role involves assisting customers with technical queries and resolving issues related to the platform. Applicants should have at least 5 years of relevant experience, particularly in MySQL/Postgres. This role offers a hybrid work environment and a 12-month contract with a high chance of becoming permanent.

Qualifications

• Minimum 5 years of relevant experience required.
• Ability to troubleshoot difficult technical issues with ease.
• Personal commitment to quality and customer service.

Responsibilities

• Provide support to users/administrators of the platform.
• Utilize diagnostic tools to identify the cause of technical issues.
• Provide input on process and product improvements.

Skills

Understanding of ITSM, ITIL, or CMDB

Troubleshooting complex technical issues

Commitment to quality and customer service

Advanced MySQL / Postgres knowledge

Understanding of remote administration via SSH

Job description

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Recruiting within the spatial, cyber, data and future technologies space

Hiring !! - Technical Support Engineer

• 12 months contract opportunity- with a high potential to go perm
• Location: Sydney CBD- hybrid work arrangements
• Offering $450/day including super

As a Technical Support Engineer, you will be responsible to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.

Responsibilities:

• Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
• Understanding the platform and all core functionalities while employing various diagnostic tools to isolate the potential cause of the issue.
• Providing input across business units regarding process and product improvements when working on technical issues for customers.
• Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Skills required (Minimum 5 years relevant experience):

• A fundamental understanding of ITSM, ITIL, or CMDB
• Ability to troubleshoot difficult technical issues with ease and complexity.
• Personal commitment to quality and customer service
• Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional)
• Understanding of remote administration via SSH, SNMP, WMI, PowerShell.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to [e-mail] for a confidential discussion.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Professional Services

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