Technical Support Engineer

E‑Frontiers; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

E‑Frontiers in Sydney, Australia, is seeking a Technical Support Engineer to join a fast-paced financial technology team. You will provide hands-on onsite support, own incidents and service requests, and ensure issues are resolved efficiently across the client environment.

The ideal candidate has 1–2 years in technical support with Microsoft 365, Azure, endpoint management and strong troubleshooting, and will collaborate with global technology teams and senior stakeholders to maintain stable

Qualifications

• Bachelor's degree in Computer Science, IT or related discipline preferred.
• Certifications such as CompTIA A+, Microsoft certifications or similar technical qualifications advantageous but not essential.

Responsibilities

• Provide hands-on onsite technical support across the client’s environment.
• Diagnose and resolve hardware, software, infrastructure and user issues.
• Support Microsoft 365 and Azure environments.
• Provide endpoint management and device deployment support.
• Troubleshoot AV and workplace technology issues.
• Monitor system health and performance.
• Carry out software updates and routine maintenance.
• Respond to incidents and service requests within SLAs.
• Escalate complex issues to specialist engineering teams.
• Collaborate with wider technology teams on upgrades.
• Support testing and validation of new technology deployments.
• Build relationships with client stakeholders as a trusted technical contact.

Skills

Microsoft 365

Azure

Endpoint management

Technical troubleshooting

Incident management

Service request management

System monitoring

Education

Bachelor's degree in Computer Science/IT or related discipline

Tools

CompTIA A+

Microsoft certifications

Job description

Technical Support Engineer - Financial Technology

Location: Sydney, Australia

Position: Technical Support Engineer

Experience: 1-2+ years

We are looking for a motivated Technical Support Engineer to join a leading global financial technology organisation in Sydney.

This is an excellent opportunity for an early-career IT professional who has built strong foundations across Microsoft 365, Azure, endpoint management and technical troubleshooting and is looking to develop their career within a fast-paced financial technology environment.

You will work closely with a client’s technology team, acting as a key technical contact onsite while collaborating with specialist technology teams globally.

The Role

As a Technical Support Engineer, you will provide hands-on technical support across the client’s technology environment, taking ownership of incidents and service requests and ensuring issues are resolved efficiently.

Key responsibilities will include:

• Act as a key technical contact for the client, providing hands-on onsite support.
• Diagnose and resolve hardware, software, infrastructure and user-related technical issues.
• Support Microsoft 365 and Azure environments.
• Provide endpoint management and device deployment support.
• Troubleshoot AV and workplace technology issues.
• Monitor system health and performance.
• Carry out software updates, configuration changes and routine maintenance.
• Respond to incidents and service requests within agreed SLAs.
• Investigate technical problems, identify root causes and implement appropriate solutions.
• Escalate more complex issues to specialist engineering teams when required.
• Work with wider technology teams on system enhancements and upgrades.
• Support testing and validation of new technology deployments.
• Build strong relationships with client stakeholders and act as a trusted technical point of contact.

What We're Looking For

Ideally, you will have 1-2 years' experience in technical support, preferable within a client-facing or onsite environment.

We're particularly interested in candidates with knowledge or hands-on experience across:

• Microsoft 365
• Device Deployment
• Incident and Service Request Management
• Technical troubleshooting and root-cause analysis
• System monitoring and maintenance

Previous experience within financial services or financial technology would be advantageous but is not essential for an otherwise strong technical candidate.

About You

We're looking for someone who is:

• Technically curious with a genuine interest in IT and infrastructure.
• A strong problem solver who enjoys troubleshooting.
• Confident communicating with both technical and non-technical users.
• Comfortable working directly with clients and senior stakeholders.
• Able to take ownership of issues through to resolution.
• Highly organised with strong attention to detail.
• Comfortable working independently.
• Adaptable and able to manage changing priorities in a fast-paced environment.
• Keen to continue learning and developing technically.
• Interested in financial technology, cloud, networking and infrastructure.

Qualifications

A Bachelor's degree in Computer Science, IT or a related discipline, or equivalent practical experience, is preferred.

Certifications such as CompTIA A+, Microsoft certifications or similar technical qualifications would be advantageous but are not essential.

Why Join?

This is a great opportunity to build your career within a global financial technology environment and gain exposure to technologies across Cloud, Microsoft infrastructure, Networking, Security and AI.

You’ll work alongside experienced technology professionals while having access to ongoing technical training and professional development.

The organisation has a significant international presence, providing excellent longer-term opportunities for technical development, progression and potential global exposure.

If you’re an ambitious Technical Support Engineer who enjoys solving problems, working with clients and developing your technical skills, we’d love to hear from you.