Technical Support Engineer – UX – 2025

Salt Digital Recruitment; Sydney; Hybrid; AUD 110,000 - 122,000; Full time

Job summary

Salt is seeking a Technical Support Engineer in Sydney for a 12-month contract with hybrid work arrangements. You will manage and resolve challenging issues for ServiceNow platform partners and customers, developing subject matter expertise within the support department.

The role requires strong debugging skills, experience with Java, JavaScript, AngularJS, and relational databases, plus excellent English communication.

Qualifications

• Bachelor4s degree in Computer Information Systems or related field.
• Based in Sydney, Australia; permanent resident or citizen.
• Experience in technical customer support and troubleshooting.

Responsibilities

• Troubleshoot the most difficult technical issues for ServiceNow platform customers.
• Analyze log files and perform debugging tasks.
• Work with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with Java or a similar backend language.
• Collaborate with cross-functional teams to resolve issues.

Skills

Java

JavaScript

AngularJS

Jelly

HTML/CSS/XML

Log analysis

Problem solving

ServiceNow

SQL

Customer support

ServiceNow platform

Education

Bachelorb4s degree in Computer Information Systems

Tools

MySQL

Oracle

ServiceNow

Job description

Technical Support Engineer - UX Fortune 500 cloud based blue chip organization 12 months contract opportunity - with a high potential to go permanent Offering: $470/day including super Location: Sydney CBD - Hybrid work Arrangements

About the role

The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

Responsibilities

• Demonstrated ability to troubleshoot the most difficult technical issues
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Strong experience with JavaScript, AngularJS and Jelly
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object-Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack

Nice to have

• Familiarity with Linux, UNIX or other OS
• Excellent client/ customer management skills
• Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers

Education & Qualifications

Bachelor's or higher in Computer Information Systems or equivalent experience in a related field.

Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

About the Employer

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.