Desktop Support Technician, Sydney CBD

cba; Hobart, Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

cba is seeking a Desktop Support Technician in the Sydney CBD to deliver end-user IT support across NSW and regional sites. The role requires hands-on troubleshooting, hardware/software maintenance, and strong customer service skills. Travel to regional sites will be necessary.

You will support a range of devices and software, including Windows and macOS, and collaborate with other IT teams to ensure seamless service delivery. Prior MSP or customer-facing IT experience is advantageous.

Qualifications

• Recent experience in desktop support.
• Strong knowledge of Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other common business applications.
• Excellent communication and interpersonal skills.
• Ability to travel between locations to assist regional sites.
• Experience in MSPs or customer-facing IT environments is highly regarded.

Responsibilities

• Provide desktop and remote end-user support in a fast-paced environment.
• Install, configure, and troubleshoot desktop hardware/software.
• Troubleshoot desktop and peripheral issues.
• Maintain desktop OS and applications; upgrade as needed.
• Manage hardware inventory and device lifecycle tasks.
• Communicate effectively with users and IT management.
• Collaborate with IT teams to resolve complex issues.

Skills

Desktop support

Windows/macOS support

Customer service

Tools

Intune

ServiceNow

Job description

Utilise your skills and experience across a broad range of technologies

We are a team of big thinkers who are engineering the future of banking

Together we will build simpler and better solutions

Multiple Opportunities Available

We currently have four opportunities available within our End User Experience (EUX) team:

• 1 x 12-month Maximum Term Contract
• 2 x 8-month Maximum Term Contracts
• 1 x Permanent full-time role

Who we are

End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

Why we need you

As someone who never shies away from a challenge, let us present ours to you. We're working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.

Our team is distributed across our entire branch network in NSW, and you will be expected to travel to provide support at our regional sites.

Do work that matters

As our Desktop Support Technician, you will be based in the Sydney CBD and be responsible for providing technical support and assistance to end-users in a fast-paced, dynamic environment across the NSW and Regional Northen NSW.

• Provide desktop support to end-users, both in-person and remotely.
• Install, configure, and troubleshoot desktop hardware and software.
• Troubleshoot and resolve desktop and peripheral issues.
• Install and maintain desktop operating systems and applications.
• Perform desktop and application upgrades as needed.
• Maintain and manage hardware inventory.
• Provide timely and effective communication to end-users and IT management.
• Collaborate with other IT teams to resolve complex issues.
• Support device lifecycle activities, including device builds, deployments, refreshes and decommissions.
• Utilise tools such as Intune and ServiceNow to manage requests and device support activities.

We're interested in hearing from people who possess the following:

• Recent experience in desktop support.
• Strong knowledge of desktop operating systems, such as Windows and macOS.
• Experience supporting desktop hardware and peripherals.
• Familiarity with Microsoft Office and other common business applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Flexible with working locations as this role requires travel between locations to assist with technical queries
• Experience gained within technology support teams, Managed Service Providers (MSPs), or similar customer-facing IT environments will be highly regarded.
• A strong customer service mindset and passion for helping users.

Working with us

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. You'll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.

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Advertising End Date: 28/10/2026