Backend Support Engineer

Certus Recruitment Group; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Join a leading Australian organization as a Backend Support Engineer, where you'll work in a dynamic, high-performance team responsible for maintaining and enhancing core products. This role offers professional development opportunities and the chance to impact both customer experience and internal processes positively.

Qualifications

• 3+ years of experience in a backend development role.
• Familiarity with relevant technologies in the stack.
• Experience with monitoring and observability tools.

Responsibilities

• Investigate and resolve backend issues in production.
• Collaborate with customer support on user-reported bugs.
• Continuously improve backend systems for reliability.

Skills

Problem-solving

Analytical skills

Team collaboration

Education

Technical degree or equivalent experience

Job description

3 weeks ago Be among the first 25 applicants

Certus Recruitment Group provided pay range

This range is provided by Certus Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$120,000.00/yr - A$160,000.00/yr

Direct message the job poster from Certus Recruitment Group

Director - Technology Recruitment (Australia) | 12+ years Recruitment Experience | B.Com, LL.B., M.Acc. |

Work for this great well-known product Australian organisation where you will get the chance to work within an innovative, transparent and high performing team environment. You will join the team as a Backend Support Engineer and are given the chance to really take ownership, drive and influence. This role is open to candidates in Sydney (only) or open to relocating to Sydney who is open to working 2-3 days per week in the office

• Work from office in Sydney CBD, 2-3 days per week in the office (hybrid working)
• No overseas candidates, open to sponsoring local candidates with the right experience
• Salary: $120,000-$150,000 base + super maximum + bonuses

About the Role

We’re looking for a Backend Support Engineer to join our team and help us maintain the performance, reliability, and quality of our core products. You’ll play a key role in identifying and resolving backend issues, supporting our customer service team with technical queries, and helping build long-term solutions to minimize future incidents.

This is a hands-on technical role where your problem-solving skills and collaborative mindset will have a direct impact on both our customers and internal teams. You’ll be part of a supportive and innovative engineering environment with plenty of room for personal and professional development.

Your Responsibilities:-

• Investigate, troubleshoot, and resolve backend issues in production and staging environments
• Partner with customer support to diagnose and resolve user-reported bugs
• Continuously improve existing backend systems to enhance speed, reliability, and scalability
• Analyze recurring issues and develop long-term fixes to prevent repeat occurrences
• Monitor logs, system health, and performance indicators to proactively detect problems
• Document common issues, fixes, and backend workflows for internal use
• Collaborate with developers to ensure smooth delivery of new features and updates
• Effectively manage your own work, communicate progress, and support your team
• Go (Golang) microservices with gRPC
• GraphQL APIs
• Datadog for monitoring and observability
• React Native and React for front-end interfaces

What We’re Looking For:-

While experience with our specific tools is ideal, we know great engineers can adapt quickly. If you're a skilled backend support engineer (developer) with a passion for problem-solving, we’d love to hear from you.

Our ideal candidate will have:-

• 3+ years of experience in backend development or in a support-focused engineering role
• Familiarity with some of the technologies in our stack (or similar)
• Experience with monitoring and observability tools
• DevOps or Site Reliability Engineering (SRE) experience is a bonus
• Strong analytical and debugging skills
• Ability to take initiative, manage time well, and work independently
• Excellent communication and team collaboration skills

Please Note:-

This position is only open to candidates currently residing in Australia. We are not accepting applications from overseas at this time.

This is a permanent full time opportunity and will suit a Backend Support Engineer who is seeking to take their role to the next level. Click APPLY Now.

Contact Charmaine Thum on 0439 320 538 or email [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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