Application Support Engineer – AI

Salt Digital Recruitment; Sydney; Hybrid; AUD 74,000 - 100,000; Full time

Job summary

Salt Digital Recruitment is seeking an Application Support Engineer for a 12-month contract in Sydney CBD with hybrid work (2 days in the office, 3 days WFH). The role focuses on supporting users and admins of our platform, resolving technical issues and contributing to service delivery excellence.

You will troubleshoot cloud-based components, read and debug Java and JavaScript, and leverage AI-powered tools to automate workflows. Strong communication and problem-solving are essential.

Qualifications

• 4+ years in application support or software development.
• Strong analytical and problem-solving abilities.
• Able to read and troubleshoot Java/JavaScript code.
• Experience with MySQL or PostgreSQL (Oracle optional).
• Familiar with AI tools and remote management via PowerShell.

Responsibilities

• Provide customer advocacy and support to platform users.
• Contribute to best practices for support delivery.
• Troubleshoot platform, cloud tech and complex issues.
• Suggest process/product improvements across business units.
• Resolve issues via web, chat, email, cases and calls.
• Leverage AI tools to automate workflows and analyze insights.

Skills

4+ years exp

Problem solving

Troubleshooting

Java/JS basics

MySQL/Postgres

AI in support

PowerShell

Communication

Tools

N/A

Job description

Hiring !! - Application Support Engineer - AI 12 months contract opportunity - with a high potential to go perm Location: Sydney CBD Hybrid work arrangements - 2 days from office and 3 days WFH Offering $470/day including super

Responsibilities

• Customer Advocate providing support to users/administrators of our platform.
• Contributing to the growth of best practices for delivery of support services.
• Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Providing input across business units regarding process and product improvements when working on technical issues for customers.
• Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
• Using AI-powered tools, automating workflows, analyzing AI-driven insights.

Skills required

• Min 4+ years of related experience within either application technical support or software development environment.
• Demonstrated creative problem-solving approach and strong analytical skills.
• Ability to troubleshoot difficult technical issues with ease and complexity.
• Ability to read and troubleshoot basic Java and JavaScript code.
• Proficient in analyzing log files and standard debugging concepts.
• Advanced MySQL / Postgres knowledge and hands on experience (Oracle also helpful but optional).
• Prior experience leveraging AI in an application support or software development role.
• Some understanding of remote administration via PowerShell or any other.
• Excellent communication skills both written and verbal.

Requirements

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do.

We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.