Technical Support Engineer - Frontend

Salt; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer in Sydney to manage complex technical issues and provide excellent customer service. The ideal candidate has at least 5 years of experience in troubleshooting and strong communication skills. You will work closely with Development and Operations teams, and a bachelor's degree in a related technical field is preferred. This is a full-time role based on-site in Sydney.

Qualifications

• Minimum 5 years of experience managing technical issues.
• Ability to troubleshoot complex systems effectively.
• Excellent communication skills required for customer interaction.
• Experience with relational databases (e.g. MySQL, Oracle).
• Excellent verbal and written communication skills.
• Works well in a team environment.
• Strong personal commitment to quality and customer service.
• Ability to understand and communicate complex technical systems.

Responsibilities

• Manage and resolve complex technical issues.
• Provide clear communication to customers and stakeholders.
• Collaborate with product and engineering teams.
• Collaborate with product and engineering teams to drive product quality and reliability.

Skills

Troubleshooting technical issues

Customer service

Communication skills

Teamwork

Commitment to quality

Teamwork

Education

Bachelor's in computer science or related technical degree

Tools

ServiceNow ITOM and ITAM products

Wireshark

VMware

AWS

Azure

Job description

Technical Support Engineer - Frontend at Salt

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This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the role:

As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff. This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.

Responsibilities:

• Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
• Provide excellent customer service and clear communication to stakeholders.
• Troubleshoot, diagnose, and document issues to drive permanent fixes.
• Collaborate with product and engineering teams to drive product quality and reliability.

Qualifications (min 5 years):

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience with relational databases (e.g. MySQL, Oracle)
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

Desired Skills:

• Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
• Understanding of SNMP traps and MIBs/OIDs
• Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
• Familiarity with Powershell script
• Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
• Experience with network troubleshooting tools such as Wireshark, Traceroute

Education:

• Bachelor's in computer science (or related technical degree) preferred.

Please Note:

Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

How to apply:

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV to [e-mail] for a confidential discussion.

Location:

• Sydney, New South Wales, Australia

Salary:

• Range provided by Salt; actual pay depends on skills and experience