Tech-Savvy Retail Consultant: Elevate Sales & Service

Telstra Corporation; Townsville City; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% Telstra discount

Paid parental leave

Flexible hours

Job summary

Telstra Willows is hiring a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and troubleshooting, while delivering exceptional experiences in-store.

You will act as a knowledgeable tech advisor, driving sales and KPIs, and collaborating with teammates to create a welcoming environment that supports customers and the store’s performance.

Qualifications

• Excellent communication and customer service skills.
• Ability to engage with customers and understand their needs.
• Willingness to learn product details and services.

Responsibilities

• DeliverExceptional Customer Experiences: help customers select products and services.
• Be the Go-To Tech Expert: stay updated on Telstra products and solutions.
• Achieve and Excel: meet and exceed sales targets and KPIs.
• Collaborate and Contribute: support team to hit store goals.

Skills

Excellent communication

Customer service mindset

Sales oriented

Problem solving

Teamwork

Resilience

Job description

Telstra Willows is hiring a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and troubleshooting, while delivering exceptional experiences in-store.

You will act as a knowledgeable tech advisor, driving sales and KPIs, and collaborating with teammates to create a welcoming environment that supports customers and the store’s performance.