Tech-Savvy Retail Advisor: Customer Experience & Sales

Telstra; Cairns Regional; On-site; AUD 47,000 - 50,000; Full time

Benefits offered by this job

Parental leave

Extra day off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave

Discounts

Superannuation

Learning programs

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant to help customers find the right tech solutions and enhance their lives. You’ll become the trusted expert in-store, delivering exceptional experiences and guidance across Telstra products and services.

You will join a dynamic team, aiming to meet sales targets and KPIs while supporting store goals and customer satisfaction in a fast-paced retail environment.

Qualifications

• Excellent communication with customers and teammates.
• Ability to tailor solutions for individual customers.
• Proven drive to meet or exceed sales targets and KPIs.
• Willingness to learn about products and services.
• Positive attitude and resilience in busy retail environments.
• Customer-facing experience is a plus but not required.

Responsibilities

• Deliver exceptional customer experiences by helping customers choose products and services.
• Stay up-to-date with Telstra gadgets and services to provide informed guidance.
• Aim to meet and exceed sales targets while keeping customers connected.
• Collaborate with team to create a welcoming, supportive store environment.

Skills

Communication

Solutions focus

Sales mindset

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is hiring a Retail Customer Service & Sales Consultant to help customers find the right tech solutions and enhance their lives. You’ll become the trusted expert in-store, delivering exceptional experiences and guidance across Telstra products and services.

You will join a dynamic team, aiming to meet sales targets and KPIs while supporting store goals and customer satisfaction in a fast-paced retail environment.