Tech-Savvy Retail Consultant: Elevate Customer Experience

Telstra Corporation; Australia; Remote; AUD 43,000 - 71,000; Full time

Benefits offered by this job

Telstra discounts

12% superannuation

Paid parental leave (16 weeks)

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave up to 4 weeks

LinkedIn Learning access

Flexible working hours

Performance rewards

Inclusive culture

Job summary

Telstra Retail is looking for a Retail Customer Service & Sales Consultant to assist customers in-store with product selection, service activation, and basic troubleshooting. You will help create positive experiences and uphold retail standards while working with a supportive team to drive store performance.

You will stay up-to-date on the latest Telstra products, deliver consultative guidance, and strive to meet sales targets with a customer-first mindset in a dynamic Australian retail

Qualifications

• Excellent communication and interpersonal skills.
• Strong drive to meet sales targets and KPIs.
• Comfort with technology and learning new gadgets.

Responsibilities

• Deliver Exceptional Customer Experiences by helping customers pick products and services.
• Be the Go-To Tech Expert providing informed guidance on Telstra offerings.
• Achieve and Excel by meeting and exceeding sales targets and KPIs.

Skills

Customer service

Sales

Communication

Job description

Telstra Retail is looking for a Retail Customer Service & Sales Consultant to assist customers in-store with product selection, service activation, and basic troubleshooting. You will help create positive experiences and uphold retail standards while working with a supportive team to drive store performance.

You will stay up-to-date on the latest Telstra products, deliver consultative guidance, and strive to meet sales targets with a customer-first mindset in a dynamic Australian retail