Tech-Savvy Retail Consultant: Customer Service & Sales

Telstra Corporation; Australia; Remote; AUD 65,000 - 85,000; Full time

Benefits offered by this job

30% off Telstra services

16 weeks paid parental leave

Telstra employee discounts

12% superannuation included

Job summary

Telstra, Australia's iconic telecommunications brand, seeks a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will deliver memorable experiences, stay current as a tech expert, and work toward sales targets in a collaborative team environment.

The role emphasizes flexibility, career growth, and an inclusive culture, with strong benefits including generous parental leave, employee discounts, and competitive

Qualifications

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Job description

Telstra, Australia's iconic telecommunications brand, seeks a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will deliver memorable experiences, stay current as a tech expert, and work toward sales targets in a collaborative team environment.

The role emphasizes flexibility, career growth, and an inclusive culture, with strong benefits including generous parental leave, employee discounts, and competitive